
Front Desk Liaison
2 days ago
The front desk liaison serves as the primary point of contact for students, visiting faculty, and guests at a prestigious educational institute.
This role involves managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to ensure smooth functioning.
Key Responsibilities:- Provide exceptional customer service through professional and courteous handling of phone calls, emails, and in-person queries.
- Maintain visitor records, appointment schedules, and check-in/check-out logs.
- Act as a liaison between students and administration for hostel-related queries.
- Address and resolve student complaints related to facilities and services.
- Coordinate with student welfare/administration teams for resolution of issues.
- Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
- Ensure rooms are well-prepared, clean, and meet hospitality standards.
- Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
- Report property-related issues and ensure timely resolution.
- Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
- Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
- Support institute events by coordinating guest arrivals and accommodation.
- Ensure compliance with institute policies and safety standards.
Key Skills & Competencies:
- Excellent communication and interpersonal skills.
- Strong problem-solving ability with a student- and guest-centric approach.
- Ability to multitask and handle pressure situations calmly.
- Proficiency in MS Office (Word, Excel, Outlook).
- Attention to detail with record-keeping and reporting.
- Team coordination and stakeholder management skills.
Qualification & Experience:
- Graduate in Hospitality, Administration, or related field.
- 2–4 years of experience in front desk, guest relations, or facility management (preferably in an educational institute or hospitality sector).
- Experience in handling student accommodation/hostel management will be an added advantage.
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