Cloud Computing Customer Support Leader

2 days ago

Noida, Uttar Pradesh, India beBeeCustomerExperience Full time ₹ 1,04,000 - ₹ 1,30,878
Role Overview

We are seeking an experienced leader to drive the delivery of exceptional customer support experiences on Azure. The ideal candidate will have a proven track record of managing high-performing teams and driving engineering-led support initiatives.

Come join our team and be part of a global organization that is passionate about cloud computing and committed to delivering outstanding customer experiences.

In this role, you will lead a team of customer engineers who provide technical support to key Azure customers. You will work closely with engineering teams to resolve complex issues and improve customer confidence on Azure.

The responsibilities for this role include:

  • Leading a high-performing team that provides technical support to key Azure customers
  • Driving engineering-led support initiatives to improve customer experience
  • Collaborating with engineering teams to resolve complex issues
  • Building a culture of customer obsession within the team

Qualifications and Skills:

  • 12+ years of customer-facing experience managing critical situations for global Fortune 500 customers
  • 3+ years of experience managing and leading highly technical teams in an agile environment
  • 3+ years of experience identifying customer needs and requirements, resolving customer-reported challenges, and developing customer-centric solutions
  • Demonstrated track record of juggling multiple priorities successfully in a fast-paced environment
  • Possess successful cross-teaming skills, including cultivating and influencing virtual stakeholder teams to achieve large impact results

What We Offer:

  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive compensation and benefits package
  • A chance to make a meaningful impact on customer experience

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