Customer Retention Strategist

2 days ago

Gulbarga, Karnataka, India beBeeRetention Full time ₹ 80,00,000 - ₹ 1,00,00,000

Job Title:

">

Customer Retention Strategist - D2C Beauty Brand

We're seeking a highly skilled Customer Retention Strategist to join our team and drive customer engagement for our fast-growing D2C beauty brand. This is an exciting opportunity to leverage your expertise in CRM, retention, and customer engagement to deliver personalized experiences that drive loyalty and retention.

">Key Responsibilities:
  • Design and execute customer retention journeys: Develop strategic plans to onboard, engage, repeat, cross-sell, win-back, and prevent churn through targeted CRM campaigns.
  • Enhance Repeat Purchase Rate, AOV, and CLV: Implement data-driven strategies to increase repeat purchases, average order value, and customer lifetime value through targeted CRM initiatives.
  • Segment customers using RFM: Utilize Recency, Frequency, and Monetary analysis to segment customers and inform retention strategies.
  • Own CRM campaigns: Develop and execute CRM campaigns across email, SMS, WhatsApp, and push notifications with sharp personalization to drive engagement and retention.
  • Collaborate with performance marketing teams: Work closely with performance marketing teams to craft high-converting retention campaigns that meet business objectives.
  • Ensure consistent brand voice and empathy: Develop and maintain a consistent brand voice and tone that reflects empathy and care in all CRM communications.
  • Strengthen Loyalty Program: Develop and implement strategies to enhance the loyalty program, driving sign-ups, redemptions, and customer delight.
  • Develop VIP & Subscriber Programs: Design and execute programs to improve customer lifetime value and retention rates.
  • Partner with CX teams: Collaborate with customer experience teams to ensure issue resolution translates into retention opportunities.
  • Track key retention metrics: Monitor and analyze key retention metrics, including repeat rate, churn percentage, LTV, CAC:CLV ratio, and ROAS on retention.
  • Run A/B tests: Conduct regular A/B testing to optimize messaging, cadence, and offers to drive better results.
  • Build weekly dashboards and insights: Develop and maintain comprehensive dashboards and insights to inform leadership decisions.
Required Skills & Experience:
  1. 3-5 years of experience in CRM, Retention, or Customer Engagement in D2C/Consumer Brands.
  2. Strong knowledge of CRM tools, automation, and analytics platforms.
  3. Analytical mindset with comfort working with data, cohort analysis, and A/B testing.
  4. Creative thinker with ability to personalize content and storytelling.
  5. Strong understanding of customer empathy and solution-driven communication.
  6. Exposure to eCommerce/beauty/wellness industry preferred.

  • User Retention Specialist

    4 days ago

    Gulbarga, Karnataka, India beBeeStrategist Full time ₹ 15,00,000 - ₹ 25,00,000

    Retention StrategistKey Role SummaryWe seek a skilled professional to spearhead our retention initiatives. As a retention strategist, you will be responsible for developing and implementing strategies to prevent user churn and re-engage lapsed listeners.This critical role requires a data-driven approach, creative thinking, and exceptional problem-solving...

  • Customer Relationship Strategist

    1 day ago

    Gulbarga, Karnataka, India beBeeCrm Full time ₹ 15,00,000 - ₹ 20,10,000

    Job Opportunity:Customer Relationship StrategistAs a key player in our organization, you will be responsible for overseeing and optimizing the customer relationship management (CRM) system to drive engagement, retention, and revenue growth.Key Responsibilities:CRM OptimizationConfigure, manage, and continuously improve CRM functionalities—including lead...

  • Customer Retention Manager

    4 days ago

    Gulbarga, Karnataka, India Applicantz Full time

    THIS IS A 6 Months CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing...

  • Senior Sales Strategist

    2 days ago

    Gulbarga, Karnataka, India beBeeRetention Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Drive Business Growth and Retain ClientsAs a Vice President of Retention, you will play a crucial role in driving business growth and client satisfaction. Your primary responsibility will be to develop and execute sales strategies that retain clients and increase revenue through cross-selling and upselling opportunities.Key Responsibilities:Develop and...

  • User Experience Strategist

    8 hours ago

    Gulbarga, Karnataka, India beBeeLoyalty Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: User Experience StrategistWe're seeking a highly analytical and user-obsessed professional to own and scale in-app user engagement, retention, and loyalty.This role sits at the intersection of marketing, product, and analytics—responsible for designing and deploying strategies that increase app usage, session time, and repeat behavior among our...

  • Relationship Strategist

    2 days ago

    Gulbarga, Karnataka, India beBeeAnalytical Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Customer Relationship MasteryThe role requires a strategic leader to develop and implement customer relationship strategies that drive loyalty and retention. The ideal candidate will analyze data, manage CRM software, coordinate with sales and marketing teams, and ensure exceptional customer service.Key Responsibilities:Design and execute repeat customer...

  • Digital Marketing Specialist

    2 days ago

    Gulbarga, Karnataka, India beBeePerformance Full time ₹ 27,00,000 - ₹ 36,00,000

    We are seeking a Performance Marketing Strategist to lead our paid marketing efforts across multiple platforms. This role requires deep technical expertise, sharp analytical skills, and proven experience in managing large-scale campaigns.">Key Responsibilities:Develop and execute a comprehensive paid marketing strategy that drives customer acquisition and...

  • Data Insights Strategist

    8 hours ago

    Gulbarga, Karnataka, India beBeeInsights Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Data Insights StrategistDrive business growth by leveraging advanced analytics and data science techniques. We're seeking a highly skilled Data Insights Strategist to lead our team of analysts in designing and implementing data-driven solutions that drive measurable outcomes.About the Role:Leverage your expertise in marketing analytics, data science, and...

  • Effective Customer Relationships Manager

    3 days ago

    Gulbarga, Karnataka, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 12,00,000

    Customer Retention SpecialistAs a proactive Customer Retention Specialist, you will be responsible for managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also...

  • Chief Customer Loyalty Officer

    3 days ago

    Gulbarga, Karnataka, India beBeeRetention Full time ₹ 45,00,000 - ₹ 85,00,000

    Customer Retention Manager Job DescriptionAs a proactive customer retention manager, you will be responsible for managing customer interactions and ensuring customer satisfaction. Your primary goal is to prevent customer churn by proactively resolving outstanding overages or encouraging subscription purchases.Key Responsibilities:Develop and implement...