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Effective Customer Relationships Manager

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Gulbarga, Karnataka, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 12,00,000
Customer Retention Specialist

As a proactive Customer Retention Specialist, you will be responsible for managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.

This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

To succeed in this position, you will require advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills to track performance metrics and improve processes, and the ability to meet deadlines.

You will be expected to maintain detailed records of follow-ups and interactions, process orders promptly after the customer reaches out and sends purchase confirmation, and coordinate account suspensions for non-response as needed, ensuring proper documentation.

Our ideal candidate will have experience in customer service, strong communication and negotiation skills, and proficiency with CRM systems.

In return for your hard work and dedication, we offer a challenging and rewarding role in a dynamic and progressive environment.