Telecom Training Professional

3 days ago

Pune, Maharashtra, India beBeeTraining Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Overview:

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The Manager - Training will play a pivotal role in representing the company during client interactions and calibrations. Key responsibilities include planning ramp and backfill batches, providing value-add from a process improvement standpoint, working closely with Ops and Quality teams to design action plans, managing retention during training, creating process SOPs and training refreshers, driving C-Sat and E-sat initiatives, supporting administrative tasks, managing training MIS, coordinating interdepartmental communication, contributing to process improvements and innovation, updating oneself with industry best practices, and maintaining confidentiality.

Key Responsibilities:

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  • Represent Company in client calls and calibrations
  • Planning of Ramp & Backfill batches
  • Client Interaction with clear view
  • Value Add to the client from the process improvement standpoint
  • Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps
  • Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement)
  • Responsible for managing retention during training across New Hire batches
  • Manage/create process SOPs and training refreshers
  • Drive C-Sat & E-sat initiatives to add value to the Process and customer
  • Support administrative tasks
  • Manage training MIS for classes and other related training work
  • Interdepartmental coordination & communication
  • Contribute to process improvements and innovation in the training function
  • Update oneself regularly with Industry policies & report any Security Incident that is observed
  • Keep confidential information of the Company's and Customer not disclose to unauthorized individuals and outsiders
  • Willing to work 5 days a week and on rotational shifts in a 24/7 environment. Night shift in scope

Key Skills and Qualifications:

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  • Excellent Communication Skills
  • Fluent in English
  • Proficient in MS Office
  • Working Experience in Telecom Industry as Training Manager
  • Good people management, Interpersonal skills and Teamwork
  • Continuous Process Orientation
  • Ability to prioritize
  • Ability to meet deadlines
  • Detail Oriented
  • Ability to work under pressure
  • Time Management

Benefits:

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