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Telecom Network Support Professional
2 weeks ago
Job Overview
We are seeking a skilled Telecom Network Support Professional to join our Information Technology team.
In this role, you will be primarily focused on delivering quality support to our customer base through updating and resolving issues in a professional manner within predefined Service Level Agreements (SLAs).
You will also be responsible for managing customer enquiries, complaints, and requests in a responsive and professional fashion.
The ideal candidate will have the following qualifications :
- Educated to degree level or 1-2 years networking experience, ideally in a telecommunications environment
- CCNA certification or similar industry recognized IP/Ethernet certification is preferable but not essential
- B.Tech, BCA, B. Sc. Computer Science or relevant
The selected candidate will be technically sound in the following areas :
- Technical support/service desk experience and/or previous NOC experience
- Knowledge of ITIL desirable
- General understanding of telecoms transmission/networking principles
- Excellent documentation skills
- Good working knowledge of MS Office applications
This is a full-time position that requires participation in the 24/7 shift rotational.
Responsibilities
- Deliver quality support to customers
- Manage customer enquiries, complaints, and requests
Requirements
- Technical support/service desk experience
- Knowledge of ITIL
Benefits
- Full-time position with 24/7 shift rotation
About Us
We value professionalism, teamwork, and excellent communication skills.