Technical Support Specialist

3 days ago

Pune, Maharashtra, India beBeeTelecom Full time ₹ 2,50,000 - ₹ 60,00,000
Technical Support Specialist - Voice Network

We are seeking a skilled Technical Support Specialist to join our team, focusing on voice network support and management.

This role involves end-to-end support for telecom services, from ticket creation to resolution, ensuring seamless operations. The ideal candidate will have strong knowledge of CUCM, SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting.

Key Responsibilities
  • Provide technical assistance for hosted PBX, SIP trunking, PRI, toll-free services, long distance, and audio conferencing.
  • Troubleshoot VoIP call issues, including ASR, ACD, PDD, dead air, DTMF, codec mismatches, one-way audio, DID, toll-free services.
  • Monitor and manage network entities, including routers, switches, NGN, soft switches, SBCs, gateways, and transmission equipment.
  • Collaborate with vendors on T1/T3 circuits and conduct head-to-head testing on transport layers.
  • Analyze SIP/SS7 traces, CDRs, switch logs to investigate and resolve fraud-related cases.
Requirements
  • Strong analytical and problem-solving skills.
  • Excellent communication skills (oral & written).
  • Familiarity with telecom hardware like Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches.
  • Certifications such as CCNA Voice / CCNP Voice are an added advantage.
  • Able to quickly learn and adapt to internal tools & applications.
Benefits
  • Opportunity to work with a leading organization in the field of telecommunications.
  • Chance to develop expertise in voice network support and management.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.

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