Voice Network Support Specialist

19 hours ago

Pune, Maharashtra, India beBeeTroubleshooter Full time ₹ 2,50,000 - ₹ 6,00,000

Voice Network Support Specialist

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We are seeking a highly skilled Voice Network Support Specialist to join our team. This role involves providing end-to-end support for telecom services, managing and troubleshooting voice/telecom networks, and working closely with global vendors and carriers to ensure seamless operations.

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Key responsibilities include:

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  • Providing end-to-end support for telecom services—from ticket creation to resolution.">
  • Managing and troubleshooting Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.">
  • Diagnosing VoIP call issues (ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free).">
  • Monitoring and managing network entities including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.">
  • Performing proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware.">
  • Collaborating with vendors on T1/T3 circuits, conducting head-to-head testing on transport layers.">
  • Investigating and resolving fraud-related cases, and providing escalation support by analyzing SIP/SS7 traces, CDRs, switch logs.">
  • Ensuring SLA adherence and providing timely updates to customers and vendors.">
  • Troubleshooting VoIP features (answering rules, music on hold, calling card services, etc.).">
  • Working in a 24/7 rotational environment ensuring minimal service disruption.">
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Required skills and qualifications include:

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  • Strong knowledge of CUCM (Cisco Unified Communications Manager), SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting.">
  • Familiarity with telecom hardware like Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches.">
  • Certifications such as CCNA Voice / CCNP Voice are an added advantage.">
  • Excellent communication skills (oral & written).">
  • Strong analytical and problem-solving abilities.">
  • Ability to quickly learn and adapt to internal tools & applications.">
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Benefits include:

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  • Opportunity to work on global telecom operations with exposure to the latest voice technologies.">
  • Clear growth track in VoIP, NOC, and TAC domains.">
  • Competitive compensation: Fresher – ₹2.5 LPA, Experienced – up to ₹6 LPA.">
"]},

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