Network Voice Avaya

3 days ago

Pune, Maharashtra, India Tata Consultancy Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role: Network Voice Avaya (Required yrs experience)Location: Chennai/ PuneTechnical Skills (Core & Top-Up) Should have working experience on Avaya Aura & Session manager and System Manager, Teams and Bright pattern.  Strong knowledge on IP telephony solution including voice devices, voicemail, dial plan, dial peer, voice port connections, route pattern and route list.  Working knowledge on Teams and troubleshooting Configuring T1/E1 on gateway, configuring translation pattern, route pattern, and configuring hunt/pickup groups etc.

 Configuring Call handler and distribution list in Unity connection, Configuring IP phone, PBX, Teams phone.  Configuring VM, Speed dial, abbreviated dialing and bulk administration.  Troubleshooting call routing, DTMF issue, Analog Fax issue, CSS and Partition issue, call forwarding and VM forwarding issues.

 Strong knowledge on SIP, H.323, MGCP, RTP & other IP trucking protocol.  Strong knowledge on Multimedia infrastructure, including video conference equipment Good knowledge on Core call center applications, Call processing systems, Call routing systems (ACD), Call queuing and routings systems.  Should have good knowledge on Call recording systems including screen capture.

Should have good knowledge on CMS.  Should have good knowledge on Quality Monitoring system Strong knowledge on E1 lines, ISDN, SS7 telecom protocols Knowledge on CTI and Enterprise telecom concepts Security Audit on enterprise voice and contact center application Should be able to generate voice network configurations from Low-level design for complex environments.  Basic understanding of data networking and connectivity Avaya Voice Certification is added advantage.

 Knowledge on UCCE call flow and scripting Knowledge on Intelligent routingProcess & Tools Should have working experience on tools Service Now Linux Complete Avaya voice suite Bright Pattern Major Incident, Change & Problem management Assist with day-to day operation support, performance tuning, DR and patch /release management of Voice network.  Participate in Root cause analysis Vendor Management and co-ordination Ability to work in a delivery support environment that involves structured processes and timelinessBehavioral Skill Should have strong Written & Verbal Communication Skills Experience of handling global customers Should collaborate, mentor & lead with the team Leadership Skill

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