IT Support Professional

1 day ago

Ajmer, Rajasthan, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000

Job Summary:

We are seeking a highly skilled and experienced Service Delivery Specialist to join our team. The ideal candidate will possess strong expertise in incident management and service desk operations, with a proven track record of providing timely and effective resolution of user issues.

Responsibilities:

  • Manage and resolve incidents efficiently to minimize disruption to business operations.
  • Provide expert support for service desk operations, ensuring seamless access to necessary resources and tools.
  • Utilize Service Now platform to track, manage, and report incidents and service requests.
  • Implement and maintain Windows-based systems to ensure optimal performance and security.
  • Oversee networking infrastructure to ensure reliable connectivity and data flow.
  • Deliver remote desktop support to users, ensuring seamless access to necessary resources.
  • Collaborate with teams to enhance service delivery and optimize IT processes.
  • Analyze incident trends to identify areas for improvement and implement proactive measures.
  • Develop and maintain documentation for IT processes and procedures.
  • Ensure compliance with industry standards and best practices in cards and payments domain.
  • Provide training and guidance to users on IT systems and tools.
  • Monitor system performance and implement necessary upgrades and patches.
  • Support hybrid work model by ensuring secure and efficient remote access solutions.

Requirements:

  • Possess strong expertise in incident management and service desk operations.
  • Demonstrate proficiency in Service Now platform for managing IT services.
  • Have solid experience with Windows systems and networking infrastructure.
  • Exhibit capability in remote desktop support and troubleshooting.
  • Show understanding of cards and payments domain and its IT requirements.
  • Display ability to work effectively in a hybrid work environment.
  • Bring excellent communication skills for user support and team collaboration.

Skills:

Service Desk, Good Communication Skills

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