IT Desktop Support Professional

4 days ago

Ajmer, Rajasthan, India beBeeSupport Full time ₹ 21,000 - ₹ 3,24,000

Job Role:

Desktop Support Specialist sought to provide first-level technical assistance for desktops, laptops, and peripherals.

Key Responsibilities:

  • Technical support for desktops, laptops, and peripherals
  • Troubleshoot and resolve issues related to Microsoft Outlook, including email configuration, sync issues, PST management, etc.
  • Install, configure, and maintain Windows OS and basic software applications
  • Log, track, and close IT support tickets using ticketing tools
  • Perform system upgrades, patches, and hardware/software installations
  • Coordinate with other IT teams for escalations or network-related issues
  • Maintain asset records and ensure proper documentation of support tasks

Required Skills:

  • Strong hands-on experience with Outlook troubleshooting
  • Proficiency in Windows OS configuration & installation
  • Working knowledge of ticketing tools like ServiceNow, Remedy, or similar
  • Basic understanding of hardware and network troubleshooting
  • Good communication and interpersonal skills
  • Ability to handle and prioritize multiple tasks

Eligibility Criteria:

  • Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.)
  • Minimum 1.5 years of relevant desktop support experience
  • Immediate or short notice joiners preferred

Essential Requirements:

- Strong analytical and problem-solving skills

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment

- Basic understanding of computer hardware and networking fundamentals

- Proficient in Microsoft Office Suite and Google Workspace

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