Program Manager
1 month ago
About the Role: We are seeking a highly motivated and experienced Program Manager to join our ACES (Amazon Customer Excellence System) team in India. As a Program Manager, you will be responsible for leading the development and implementation of process improvements to enhance customer experience.
Key Responsibilities:
Serve as a gatekeeper in assigned process areas for the change management process
Partner with the tech organization on business requirement documents (BRD)
Define the right process and work with operations to establish the right process path
Work with stakeholders to eliminate gaps in the system and have a systemic fix of gaps
Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
Audits completed projects to verify sustained impact
About You: We are looking for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine and drive any initiatives necessary to improve it. It requires an individual to showcase judgment and decision-making skills to create long-term sustainable process paths to improve customer experience.
What We Offer: We are open to hiring candidates to work out of one of the following locations: Bengaluru, KA, IND
Basic Qualifications: MBA
Preferred Qualifications: Bachelor's degree
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