IT Operations Management Specialist

11 hours ago

Meerut, Uttar Pradesh, India beBeeITOperationsManagement Full time ₹ 80,00,000 - ₹ 1,00,00,000

We are seeking a seasoned IT operations management professional to join our team. This role will be responsible for implementing technical solutions using the ServiceNow platform - IT Operations Management related modules such as – CMDB, CSDM, Discovery, Service Map, Event/Alert Management, Integration Hub.

The ideal candidate has strong technical, analytical skills, thinks outside the box, and is naturally curious, highly collaborative, and has a passion for tackling complex problems.

  • Design, Develop, Test, Configure business requirement on ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps , Event/Alert Management Asset Management, Performance Analytics, AIOps, Predictive Intelligence, Integration Hub. Also, added advantage if well versed with design & development of ITSM modules – Incident, Request, Change Management.
  • Capture requirements from Business stakeholders & SMEs through demonstrations and workshops.
  • Co-ordinate with internal/external stakeholders for development of user stories, configurations and get it delivered on agreed timeline
  • Configure modules, develop custom solutions as required through scripting and software development
  • Prepare HLD/LLD, architecture design, technical documentations as specified and as internally required
  • Work with platform team to update technology direction and strategy, Manage BAU tasks.
  • Provide value-based assessments and workshops to help the maximize business results from ServiceNow software
Profile Description:

This position requires at least 5+ years of experience in IT software, custom app development, with minimum 5 years in ServiceNow implementations, system integrations and development of ITOM.

  • Hands-on developer experience in scripting, unit testing of NOW platform features, System Integrations (REST/SOAP)
  • Expert knowledge on configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Expert knowledge on Event, Alert, Incident Management rules. Event, Alert mapping with monitoring sources, Know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON and ability to integrate with third-party applications, data sources.
  • Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/ UI Policy ACL, etc. Hands-on with Angular based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence and designing KPI driven Reporting & Dashboards.
  • Develop & manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual etc.
Desired Credentials / Knowledge:
  • CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event / CSA
  • NOW Platform Development & Implementation
  • ITIL Certified (optional)

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