
Financial Operations Specialist
2 days ago
Job Title: Financial Operations Specialist
About the Role:We are seeking a highly skilled Financial Operations Specialist to join our team. The ideal candidate will have end-to-end knowledge in accounts receivable, strong analytical and communication skills, and the ability to work under time pressure in a dynamic business environment.
Key Responsibilities:- Assist with day-to-day calls/queries relating to billing processes
- Responsible for assisting seniors with day-to-day reporting of activities and progress reports
- Resolve inquiries/queries related to Billing and Adhere to policy guidelines for billing
- Contact debtors, negotiate payment plans, resolve disputes, and ensure compliance with company policies and legal requirements
- Investigate and address customer concerns related to billing, payments, or account discrepancies
- Download Bank statements for all accounts and provide bank statements, remittances, and correspondences received to collectors on the same day
- Perform regular tasks of Customer Invoicing Processing function and ensure cash is applied only based on defined process without exceptions
- Collate remittances for Cash/Wire/Cheque payments received and apply to the correct invoice using Remittance Advice from customers or related collectors
- Reconcile orders to match customer books, including validating credits or debits and sending them to customers for collection or refund
- Provide details of un-applied and unidentified cash to collectors daily and follow up proactively to get details of applications
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