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Senior IT Operations Specialist

3 weeks ago

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Senior IT Operations Specialist

Job Overview:

  • We seek a seasoned Senior IT Operations Specialist to optimize Dynatrace performance.

Key Responsibilities:

  • Configure and set up Dynatrace for optimal results.
  • Develop and maintain alerts for Dynatrace and Splunk.
  • Integrate Dynatrace alerts into incident management tooling.
  • Collaborate with application and platform teams to ensure seamless operations.
  • Troubleshoot user issues and perform root cause analysis.
  • Identify recurring issues and implement long-term fixes.
  • Define and fine-tune alerts for efficient incident management.

Requirements:

  • 5 years of experience in IT, preferably with a focus on Dynatrace integration.
  • Strong understanding of synthetic monitoring and alarm management.
  • Experience with ServiceNow or similar IT service management tools.
  • Problem-solving mindset with a focus on continuous improvement.
  • Knowledge of ITIL practices and principles.