Cloud Operations Specialist

12 hours ago

Meerut, Uttar Pradesh, India beBeeCloudOperations Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Job Title: Cloud Operations Specialist

We are seeking a skilled Cloud Operations Specialist to join our team. In this role, you will be responsible for the day-to-day management of cloud-based systems and services.

Your Key Responsibilities:

  • Implement and manage cloud deployments, systems, and services to ensure high levels of availability, redundancy, and business continuity.
  • Act as a trusted security advisor and participate in high-value customer engagement to ensure the highest level of data security.
  • Build, deploy, and manage Virtual Machines, PaaS services such as Analytics, and automation in the Azure Cloud environment.
  • Lead and act as an SME for Azure platforms (IaaS, Intune/Autopilot) within the IT operations team.
  • Create deployment guides, Standard Operating Procedures, and perform Knowledge transfers to other members in the team.
  • Experience with performing backups (Commvault), upgrading (patching), performance tuning, monitoring, alerting, deployments, and disaster recovery within the Azure cloud environment.
  • Implement and conduct Weekly, Monthly, and Quarterly health checks for the Cloud environment and all integration platforms.
  • Perform system audits to ensure performance benchmarks are met and provide recommendations for future enhancements.
  • Maintain and update Cloud support policies, practices, and methodologies.
  • Responsible for resolving support tickets within the ITSM platform tool; incidents, service requests, problem tickets, and change requests.
  • Design, write, and deliver scripts (JSON, PowerShell, Perl, Python) and automation code to improve the availability, scalability, reliability, and efficiency of On-prem, Azure Cloud, and application integration platforms.
  • Prevent problem recurrence through repeatable automated processing.
  • Review current toolsets and unlock capabilities not leveraged by the IT Dept.
  • Participate in process improvement discussions, identify bottlenecks/challenges, and provide technical insight.
  • Assist in scoping and deployment of configuration management tools such as CMDB, Ansible, Puppet, etc., to improve efficiency and enhance the end-user experience.
  • Participate in POCs and projects focused on business transformation, including new technology deployment, ensuring uptime of systems, and integration with different business systems.
  • Provide guidance and build documentation around the overall architecture and operations of technology.
  • Perform tasks to implement an intake request with utmost proficiency and a forward-looking approach.
  • Take ownership of all assigned tasks, projects, and drive to resolution.
  • Develop plans for system upgrades, enhancements, and create architectural diagrams.
  • Manage, support, and enhance the Voice Platforms; MS Teams and Cisco UC suite of tools (UCCX/CUCM).
  • Participate in daily, weekly, and monthly knowledge sharing sessions to guide technical skills enhancement for the Service Desk team.
  • Manage and support escalation requests from the Service Desk team.
  • Provide senior-level mentorship to Service Desk team members on daily issues.
  • Create and regularly update knowledge articles for the Service Desk team and the IT operations team.

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