
Client Experience Lead
5 days ago
This role is focused on delivering exceptional client experiences through strategic planning and communication. The ideal candidate will have a strong ability to adapt to changing client needs and digital platform policies.
Key Responsibilities:
* Develop and communicate Annual Operating Plans (AOP) based on client briefs, ensuring alignment with client goals and objectives.* Analyze businessasusual (BAU) operations to identify opportunities for experimentation and innovation.* Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.* Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.* Maintain monthly client P&Ls, ensuring billing targets are met.* Structure training programs with the L&D team to improve work quality and specific competencies.
Requirements:
* Strong analytical and problem-solving skills.* Ability to work in a fast-paced environment and prioritize tasks effectively.* Excellent communication and interpersonal skills.* Experience in client relationship management and performance analysis.* Proficiency in resource planning and contract management.* Familiarity with legal compliance and education.* Basic knowledge of financial management and team development.
Benefits:
* Opportunity to work with a dynamic team and contribute to the growth of the organization.* Professional development and training opportunities.* Competitive compensation and benefits package.* Recognition and rewards for outstanding performance.* Collaborative and inclusive work environment.
Others:
* This role requires a high level of autonomy and independence, with minimal supervision.* The ideal candidate will be self-motivated and able to work in a remote environment.
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