Payment - Client Services Manager - Vice President

5 days ago

Mumbai, Maharashtra, India Chase- Candidate Experience page Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Join a team where your expertise shapes the future of client service in payments. You'll have the opportunity to build lasting relationships with leading corporations and drive impactful solutions. Grow your career in a collaborative environment that values your skills and encourages innovation. Experience professional development and mobility while making a difference for our clients. Be part of a culture that celebrates diverse perspectives and empowers you to excel.

As a  Client Services Manager - Vice President within the Payment Client Service Account Management team, you will be the trusted advisor for our most valued clients. You will work closely with large corporate and multinational organizations, ensuring their banking needs are met with excellence. You will foster strong partnerships, deliver tailored solutions, and champion transformation initiatives that enhance client experience. Your work will directly impact our clients' success and contribute to the growth of our business. Join us to collaborate, innovate, and make a meaningful difference every day.

Job responsibilities

  • Manage relationships with top-tier corporate and multinational clients, supporting their banking needs
  • Serve as the single point of contact for client escalations and ensure seamless service coverage
  • Visit clients regularly to identify opportunities for product adoption and growth
  • Lead service review meetings and resolve complex client inquiries
  • Support transformation initiatives to enhance client experience
  • Track regulatory changes and proactively guide clients to compliance
  • Monitor key performance indicators, metrics, and business objectives
  • Partner with relationship managers and sales teams to deliver exceptional client service
  • Collaborate with sales teams to identify and pursue new business opportunities
  • Share market and regulatory updates, promoting digitization and new product offerings
  • Direct client requests or refer to appropriate execution teams for resolution

Required qualifications, capabilities, and skills

  • Bachelor's Degree
  • At least 8 years of work experience with at least 4 years in Client Service or Sales/Relationship Management related roles
  • Strong understanding of Global Cash Management products 
  • Prior experience working with large corporate and multinational organizations
  • Strong understanding of global cash management products
  • Knowledge of clearing processes including Real Time Gross Settlement (RTGS), National Electronic Funds Transfer (NEFT), National Automated Clearing House (NACH), Society for Worldwide Interbank Financial Telecommunication (SWIFT), Immediate Payment Service (IMPS), Clearing House Interbank Payments System (CHIPS), Federal Reserve, and other currency clearing systems
  • Excellent interpersonal and relationship management skills
  • Ability to work independently and deliver results

Preferred qualifications, capabilities, and skills

  • Postgraduate degree will be an advantage
  • Proven track record in driving client satisfaction and business growth
  • Experience in leading transformation or digitization initiatives
  • Strong analytical and problem-solving skills

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