Program Management Deputy Vice President

Deputy Vice President - Program Management

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees.
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees.
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

The role involves end-to-end ownership of SBI Card's customer-facing web platforms, ensuring high performance, compliance, and seamless user experience across critical applications. These platforms support key stakeholder engagement—including customers, regulators, and investors, and demand continuous operational oversight across infrastructure and service levels.

Role Accountability

1. Own end-to-end delivery, stability, and performance of customer-facing web platforms including core websites and service portals
2. Lead execution of strategic and foundational IT programs and enhancements to support business growth, customer service and stakeholder engagement.
3. Drive bi-modal project delivery, ensuring timely execution of concurrent initiatives while maintaining agility and compliance.
4. Ensure adherence to external and internal regulations including those from RBI, PCI, and audit bodies, with proactive implementation of compliance-driven enhancements.
5. Manage service delivery including incident response, uptime, vulnerability resolution, upgrades, and information security management.
6. Define and lead the technology roadmap aligned to business goals, making architecture, deciding technology stack, and taking relevant sourcing decisions in collaboration with partners and vendors.
7. Provide thought leadership on digital strategy, including personalization, DR planning, cloud enablement, and platform upgrades.
8. Build and lead a high-performing team including full-time and support staff, focused on delivery ownership, learning, and collaboration.
9. Plan and manage vertical budget and vendor relationships across delivery and operations, including procurement and risk oversight.
10. Engage stakeholders across functions and leadership levels, conducting regular reviews and maintaining alignment with organizational priorities.
11. Lead application architecture strategy and governance to ensure scalable, stable, and innovative platform evolution.

Measures of Success

1. Technology & Architecture Excellence
2. % of projects delivered on time and within budget
3. Adherence to project scope and quality standards
4. Team Performance & Development
5. Develop productivity metrics
6. Number of successful cross-functional collaborations
7. Effectiveness in communicating key project updates and roadmaps
8. Process & Efficiency Improvements

Technical Skills / Experience / Certifications

1. Tech Proficiency – J2EE, CMS, digital tools
2. Marketing Tech – SEO, Adobe, AdWords.
3. Project Leadership – Outsourced delivery teams
4. Adaptability – Fast learner, trend-aware
5. Domain Knowledge – BFSI, credit cards understanding.

Competencies critical to the role

1. Technology people management
2. Application architecture and solution delivery
3. Program and Project management.
4. Stakeholder management
5. Ideation and Innovation

Qualification

1. B.E / B.Tech / MCA in Computer Science/IT
2. MBA/PGDM from Tier 1/2 Institutes is preferrable

Preferred Industry

Financial services, Technology services, IT products