Client Experience Director

2 days ago

Mumbai, Maharashtra, India beBeeExperience Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
Role: Client Experience Lead

The role is located in Mumbai.

We specialize in consumer and corporate brands.

Overview

The agency consists of global communications specialists with world-class strategic thinkers and creative experts. Our mission is to create shared and sustainable value for businesses, people, and society. We utilize a unique blend of talent, platforms, and technology to orchestrate stories that have a significant impact on leading brands and businesses.

Our groundbreaking work has been recognized by industry award bodies, and we have won over 135 Lions at the Cannes Lions International Festival of Creativity. We're also PRWeek's Global Agency of the Year as well as being listed on the Ad Age A-List and Fast Company's Most Innovative Companies.

In today's always-on world, organizations require solutions to unprecedented challenges born of technology-driven disruption. We combine global teams grounded in technology, digital innovation, and analytics to assist clients. As we live in an always-on world, our brand positioning reflects this need to engage with our audience, just as we advise clients to do. We inspire. We incite. We shape ideas and conversations, and we activate our global reach for local causes and multinational brands alike.

Our Values:

  • CURIOUSNESS – We cultivate curiosity and challenge convention. Because solving any problem begins by asking the right questions.
  • INCLUSION – We foster teams and environments built on belonging and openness to possibility. Because the best ideas have no bias.
  • COURAGE – We stand up for what we believe in. Because being comfortable with the uncomfortable is how progress is made.
  • IMPACT – We strive to make a meaningful difference in everything we do. Because we owe it to our people, clients, and the world.
About the opportunity:

What will you do?

  • Lead and manage multiple client programs with clear direction and ownership.
  • Work closely with your team to deliver integrated campaigns.
  • Manage client expectations and build strong, long-term relationships.
  • Be seen as a strategic partner by clients - offering guidance, ideas, and solutions.
  • Support, guide, and grow junior and team members.

You will be a good fit if you...

  • Have 5+ years of experience in a PR agency, leading large accounts and projects.
  • Know the media and brand landscape well, especially in Corporate, Consumer Technology, B2B sectors.
  • Are confident in managing timelines, budgets, and teams.
  • Communicate clearly and are good at building relationships and solving problems.
  • Can think critically, draw insights, and shape strong PR stories.
  • Work well with others and can lead with empathy and accountability.

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