Head of Client Experience

1 day ago

Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000
Client Service Leadership

We are seeking a highly skilled and experienced leader to manage our client service team. The successful candidate will be responsible for leading a team of professionals who provide exceptional customer experience to our clients.

The ideal candidate will have a strong track record of leadership, with at least 8-10 years of experience managing a client services team. They will possess a deep understanding of TB products, including Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels.

Key responsibilities include:

  • Leading a team of CSR to deliver exceptional client satisfaction and quality of response
  • Executing initiatives to enhance team efficiency and effectiveness
  • Managing and monitoring team performance through KPIs and objectives

The role also requires extensive partnership and stakeholder management, identifying and addressing risks associated with client experience and revenue attrition.

Technical competencies include:

  • At least 8-10 years of experience leading a client services team
  • Strong TB product knowledge
  • Good knowledge of project management methodologies

Behavioral competencies include:

  • History of achievement in previous leadership roles
  • Resourceful and receptive to changes
  • Excellent interpersonal and influencing skills

This is an exciting opportunity to lead a high-performing team and make a significant impact on our business.

Required skills and qualifications:

  • People management capability
  • Organizational skills
  • Ability to collaborate/teamwork
  • Adaptability
  • Ability to deliver/results driven

Transversal skills:

  • Analytical ability
  • Ability to manage a project
  • Ability to develop others and improve their skills
  • Ability to manage/facilitate a meeting/seminar/committee/training…
  • Ability to develop and adapt a process

Education Level: Bachelor Degree or equivalent. Experience Level: At least 10 years.

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