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Travel Industry Expert
1 month ago
About the Role
We are seeking a highly skilled and experienced Team Leader to join our team in Mumbai, India. As a key member of our team, you will be responsible for leading a team of travel consultants and providing exceptional customer service to our clients in the entertainment sector.
Key Responsibilities
- Lead a team of travel consultants and provide guidance and support to ensure excellent customer service
- Manage travel requests for clients in the entertainment sector, including complex multi-sector and round-the-world routing
- Provide proactive travel consultation and solve problems on the spot using expert communication skills
- Review team issues, determine root causes, and provide feedback to the individual and the team
- Perform according to contractually agreed SLA and proactively provide feedback to management to avoid future customer issues
- Identify errors and report, and inspire the team to uphold a high standard of service excellence
- Book reservations for air travel, hotel, and car rentals with accuracy and handle travel arrangements with complete confidentiality
- Arrange innovative and creative special services as requested by the client
About You
We are looking for a candidate with 5-7 years of relevant work experience as a Team Leader, with strong knowledge of managing travel requests not only within and from India but also regionally (APAC) and globally. Prior experience of working as an implant will be preferred. You should have a dedication to customer satisfaction, a willingness to do what it takes to get the job done, and act with tact and demonstrate excellent problem-solving skills. Strong interpersonal skills and professionalism are essential, as well as proficiency on GDS systems and the ability to deliver high levels of customer service to travelers.
About Us
We are a market leader in travel management, helping people and companies travel smart and achieve more. We operate in over 100 countries and have a virtual, dynamic, and flexible work environment that fosters a good work-life balance. We are committed to sustainability and driving success for our customers, our business, and ourselves.
Your Life at BCD
Working at BCD means connecting, collaborating, and celebrating. You'll be part of a virtual, dynamic, and flexible work environment that fosters a good work-life balance. You'll have opportunities to grow your skillset and career, generous vacation days, a compensation package that feels fair, travel industry professional perks and discounts, and an inclusive work environment where diversity is celebrated.
Ready to Join the Journey?
We're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.
