Travel Industry Expert

3 weeks ago


Mumbai, Maharashtra, India ADVITO Full time

About the Role:


We are seeking a highly skilled Team Leader to join our dynamic travel management team at ADVITO. As a Team Leader, you will play a key role in managing a team of travel consultants, providing exceptional customer service, and driving business growth.



Key Responsibilities:



  1. Lead a team of travel consultants, providing guidance, coaching, and feedback to ensure high-quality service delivery.
  2. Manage customer relationships, ensuring timely and effective resolution of customer complaints and issues.
  3. Develop and implement strategies to drive business growth, improve customer satisfaction, and increase revenue.
  4. Collaborate with internal teams to ensure seamless service delivery, identify areas for improvement, and implement process enhancements.
  5. Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and excellence in service delivery.

Requirements:



  1. 5-7 years of experience in a similar role, with a strong background in travel management and customer service.
  2. Proven leadership and team management skills, with the ability to motivate and inspire team members.
  3. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  4. Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement effective solutions.
  5. Proficiency in GDS systems and ability to deliver high levels of customer service.

What We Offer:



  1. A competitive salary and benefits package.
  2. A dynamic and supportive work environment, with opportunities for growth and development.
  3. A chance to work with a market-leading travel management company, with a strong reputation for excellence and customer satisfaction.
  4. A role that offers variety, challenge, and opportunities for innovation and creativity.

How to Apply:


If you are a highly motivated and experienced Team Leader looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact details].




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