Travel Industry Expert
3 weeks ago
About the Role:
We are seeking a highly skilled Team Leader to join our dynamic travel management team at ADVITO. As a Team Leader, you will play a key role in managing a team of travel consultants, providing exceptional customer service, and driving business growth.
Key Responsibilities:
- Lead a team of travel consultants, providing guidance, coaching, and feedback to ensure high-quality service delivery.
- Manage customer relationships, ensuring timely and effective resolution of customer complaints and issues.
- Develop and implement strategies to drive business growth, improve customer satisfaction, and increase revenue.
- Collaborate with internal teams to ensure seamless service delivery, identify areas for improvement, and implement process enhancements.
- Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and excellence in service delivery.
Requirements:
- 5-7 years of experience in a similar role, with a strong background in travel management and customer service.
- Proven leadership and team management skills, with the ability to motivate and inspire team members.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement effective solutions.
- Proficiency in GDS systems and ability to deliver high levels of customer service.
What We Offer:
- A competitive salary and benefits package.
- A dynamic and supportive work environment, with opportunities for growth and development.
- A chance to work with a market-leading travel management company, with a strong reputation for excellence and customer satisfaction.
- A role that offers variety, challenge, and opportunities for innovation and creativity.
How to Apply:
If you are a highly motivated and experienced Team Leader looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact details].
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