Training Program Director
5 hours ago
Training Program Director
Company Overview:Hiresquad Resources is a leading provider of innovative solutions for businesses, empowering them to succeed in the ever-evolving market. We take pride in our commitment to excellence, customer satisfaction, and employee development.
Estimated Salary:$120,000 - $180,000 per annum, based on experience and qualifications.
About the Role:We are seeking an experienced Training Program Director to join our team at Hiresquad Resources. As a key member of our organization, you will be responsible for designing, implementing, and evaluating training programs that drive business results and enhance employee performance.
Key Responsibilities:- Develop and execute comprehensive training strategies that align with organizational goals and objectives.
- Collaborate with cross-functional teams to identify skill gaps and develop targeted training solutions.
- Design and deliver engaging instructional content, leveraging various formats such as classroom instruction, e-learning, and virtual training.
- Analyze training effectiveness and make data-driven recommendations for improvement.
- Mentor and coach trainers to ensure consistent delivery of high-quality training experiences.
To be successful in this role, you must have:
A minimum of 8 years of experience in training management, preferably in a BPO or contact center environment.Proven track record of developing and delivering effective training programs that meet business needs.Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform training decisions.Experience with training metrics and evaluation methodologies.What We Offer:In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision coverage, retirement plan, and paid time off. Our collaborative and dynamic work environment provides opportunities for growth and professional development.
This is a full-time position, working 5 days a week. The ideal candidate will possess a strong passion for learning and development, excellent communication skills, and a customer-centric approach. If you are a motivated and results-driven professional looking for a new challenge, please submit your resume for consideration.
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