Service Delivery Specialist

4 days ago


Shimoga, Karnataka, India beBeeOperational Full time ₹ 5,00,000 - ₹ 8,00,000
Job Title: Operations Associate

The primary role of an Operations Associate revolves around processing post-issue service requests, performing routine maintenance tasks, and maintaining policy records in administrative systems.

  • Process address updates, beneficiary changes, ownership and payor modifications, and banking information updates.
  • Handle corrections to policy data, transaction reversals, and reinstatements.
  • Maintain and update policy records according to standard operating procedures.
  • Collaborate with external partners, internal teams, and custodians to resolve discrepancies and ensure service quality.

The ideal candidate will possess a strong understanding of policy administration systems, transaction codes, and process workflows. They will also participate in process improvement initiatives and provide feedback for automation opportunities.

Requirements:

  • Graduation in any stream, Commerce Graduate preferred.
  • 1+ year of working experience in the Life insurance domain, focusing on quality, accuracy, and accountability.
  • Experience in a professional/office related environment, with regular scheduled shifts.
  • Effective business communication skills, with ability to solve basic mathematical problems.
  • Good understanding of MS Excel and MS-Outlook, with basic Email/Letter writing skills.


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