
Service Delivery Specialist
4 days ago
The primary role of an Operations Associate revolves around processing post-issue service requests, performing routine maintenance tasks, and maintaining policy records in administrative systems.
- Process address updates, beneficiary changes, ownership and payor modifications, and banking information updates.
- Handle corrections to policy data, transaction reversals, and reinstatements.
- Maintain and update policy records according to standard operating procedures.
- Collaborate with external partners, internal teams, and custodians to resolve discrepancies and ensure service quality.
The ideal candidate will possess a strong understanding of policy administration systems, transaction codes, and process workflows. They will also participate in process improvement initiatives and provide feedback for automation opportunities.
Requirements:
- Graduation in any stream, Commerce Graduate preferred.
- 1+ year of working experience in the Life insurance domain, focusing on quality, accuracy, and accountability.
- Experience in a professional/office related environment, with regular scheduled shifts.
- Effective business communication skills, with ability to solve basic mathematical problems.
- Good understanding of MS Excel and MS-Outlook, with basic Email/Letter writing skills.
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