Head Product Development Lead
3 weeks ago
About TLC DigiTech
TLC DigiTech Pvt. Ltd. is an innovative, marketing-oriented organization that excels in providing comprehensive solutions across digital, technology, and services. With a strong presence across India and a regional footprint in the Middle East and Africa, we boast a team of over 500 professionals. Our company is committed to delivering excellence through innovation and a culture of creativity.
Our portfolio of managed websites includes www.clubmarriott.in, www.diningprivilege.com, and www.gourmetclub.co.ke, while our mobile apps, such as Club Marriott South Asia and Gourmet Club Kenya, are available on both the App Store and Google Play Store. For more information about TLC DigiTech, please visit www.tlcgroup.com and www.hotelmemberships.com.
Job Role and Responsibilities
The successful candidate will be responsible for developing and communicating the product vision across various departments, ensuring a unified and cohesive approach. This will involve working closely with the marketing and technology teams to understand target consumer segments and market trends, as well as evaluating competition strategies to inform product design.
Additionally, the candidate will lead and collaborate with the engineering team, customers, and partners to develop use cases and specifications that detail how the company's services and solutions will be implemented or adopted. Key responsibilities will include ensuring the timely resolution of product-related issues, identifying opportunities for product upgrades, and driving solutioning activities for large complex deals.
The ideal candidate will also be responsible for maintaining relationships with key clients and hotel partners, addressing concerns, and exploring opportunities for collaboration. Furthermore, they will oversee contact center operations to provide support to enterprise customers, monitor key performance indicators (KPIs) to improve service levels, and ensure prompt resolution of escalations.
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