IT Incident Resolution Specialist

Job Title: Dispute Resolution SpecialistAbout the Role:We are seeking a highly skilled Dispute Resolution Specialist to join our team. As a subject matter expert, you will serve as an escalation point and case investigations agent for our client's back office disputes resolution team.Your primary responsibility will be to tackle customer scenarios and take...

Expert Crisis ManagerCrisis situations require effective management and strong decision-making. This role demands a Customer Support Services Incident Manager who can coordinate response efforts, communicate clearly with diverse teams, and utilize expertise in command and control frameworks.Managing customer-facing reliability and security incidents involves...

The Lead - Incident Response Team is responsible for overseeing the end-to-end management of technology incidents across the enterprise This role ensures rapid detection containment resolution and root cause analysis of incidents affecting critical IT services The position requires strong leadership technical acumen and the ability to coordinate across...

Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a key member of our support team, you will provide exceptional technical assistance to users via various communication channels.Responsibilities:Provide first-response technical support to users via...

Job DescriptionWe are seeking a skilled Technical Support Specialist to provide high-quality technical assistance to users via phone, email, chat, or ticketing system as first response.As a Technical Support Specialist, you will be responsible for monitoring tools, diagnosing and resolving incidents, requests, or inquiries in a timely and efficient manner....

Job Title: Service Desk LeadDear Candidate,We have an exciting opportunity for a skilled Service Desk Lead to join our team.Grade/Role/Salary – As per relevant experience and last drawn CTC. To be discussed during the interview.Key Responsibilities:Receive calls, emails, and web-tickets for end-users and other agency service desks/help desks, and create...

Help Desk SpecialistALIANDO is an award-winning company that provides expert managed services solutions to U.S. and international companies. We are a team of professionals who aim to unleash the potential of people and technology.Key Responsibilities:Provide technical assistance to users via phone, email, chat, or ticketing system as first response.Monitor...

Job Summary:We are seeking an experienced Security Operations Specialist to join our team. As a junior to mid-level Security Operations Specialist, you will be responsible for daily operations, monitoring, and administration of key security platforms.Key Responsibilities:Email Security (Proofpoint)Monitor and triage email security alerts for spam, phishing,...

Job Title: IT Service Management SpecialistThe IT Service Management Specialist will provide support for the Managed Services tool sets and supporting processes and procedures.This includes providing daily support for operational needs and managing ticket distribution to ensure all client access management requests are handled on time.The ITSM Specialist...

Job Title: Project Support SpecialistAbout the Role:We are seeking a skilled Project Support Specialist to ensure seamless deployment, onboarding, support, and delivery of AI-based video analytics projects.Responsibilities:Collaborate with cross-functional teams to diagnose and resolve technical issues related to cameras, servers, GPUs, networking, and...