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Csb /lead – Incident Response / Navi Mumbai
4 weeks ago
The Lead - Incident Response Team is responsible for overseeing the end-to-end management of technology incidents across the enterprise This role ensures rapid detection containment resolution and root cause analysis of incidents affecting critical IT services The position requires strong leadership technical acumen and the ability to coordinate across multiple teams under pressure Responsibilities Managerial Responsibilities 1 Team Leadership Development Lead and mentor a team of incident response analysts and engineers Conduct performance reviews and identify skill development opportunities Promote a culture of ownership agility and continuous improvement 2 Stakeholder Communication Act as the primary liaison during major incidents ensuring timely updates to senior leadership Facilitate cross-functional collaboration across business and technology units 3 Governance Compliance Ensure adherence to incident management policies ITIL standards and regulatory requirements Participate in internal and external audits ensuring complete and accurate documentation 4 Strategic Planning Define and evolve the incident response strategy in alignment with business continuity and disaster recovery plans Lead post-incident reviews and drive systemic improvements across the organization Functional Responsibilities 1 Incident Detection Response Lead the triage containment and resolution of high-impact technology incidents Activate war rooms and coordinate rapid response efforts across teams 2 Monitoring Alerting Oversee real-time monitoring tools and ensure effective alerting mechanisms Collaborate with observability teams to optimize thresholds and reduce alert fatigue 3 Root Cause Analysis Reporting Conduct detailed post-incident investigations and root cause analysis Document incident timelines impact assessments and corrective actions Generate performance metrics and executive dashboards 4 Tooling Automation Recommend and implement automation for incident detection and resolution Evaluate and integrate new tools to enhance response capabilities 5 Collaboration Coordination Work closely with application infrastructure cybersecurity and support teams Coordinate with external vendors and service providers during incidents Ensure seamless handoffs between L1 L2 and L3 support tiers Qualifications Bachelor s degree in Information Technology Computer Science or a related field A Master s degree is preferred Preferred Skills Experience in managing incidents in hybrid cloud environments Familiarity with cybersecurity incident response frameworks Ability to work under pressure and lead cross-functional teams during crises Certifications such as ITIL PMP or SRE are a plus Min Exp 10 years Max Exp 15 years 10 years of experience in IT operations incident management or technology command center roles
