Dispute Resolution Specialist

1 week ago


nashik, India beBeeResolution Full time

Job Title: Dispute Resolution SpecialistAbout the Role:We are seeking a highly skilled Dispute Resolution Specialist to join our team. As a subject matter expert, you will serve as an escalation point and case investigations agent for our client's back office disputes resolution team.Your primary responsibility will be to tackle customer scenarios and take action to resolve issues and inquires following Mastercard rules and guidelines and Regulation Z compliance.This includes fraud and non-fraud cases.You will also assist junior agents on the team with questions and complex scenarios, leveraging your expertise in Mastercard processes to drive successful outcomes.Key Responsibilities:Tackle customer scenarios and take action to resolve issues and inquiresConduct case investigations and provide recommendations for resolutionCollaborate with junior agents to provide guidance and supportMaintain knowledge of Mastercard processes and regulationsRequirements:To be successful in this role, you will need:A strong understanding of Mastercard processes and regulationsExcellent problem-solving and analytical skillsEffective communication and interpersonal skillsThe ability to work independently and as part of a teamBenefits:This role offers a competitive salary and benefits package, including:A comprehensive training program to ensure success in the roleOngoing support and development opportunitiesA collaborative and dynamic work environmentWhat We Offer:We offer a range of benefits and perks to support your career growth and well-being, including:A flexible working arrangement to balance work and lifeA comprehensive health insurance packageAccess to ongoing training and development opportunities



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