Major Incident Manager
3 days ago
Tata Consultancy Services is hiring Major Incident Managers Job Title: Major Incident Manager (SupportCenter)Location: BangaloreExp:7-10 yearsJob Summary:The Sr. Solutions Engineer manages the entire operational support lifecycle, including service request fulfillment, incident intake, and major incident command. This role ensures a rapid response to user needs, escalates critical issues, and drives incident mitigation. The role is also responsible for proactive monitoring, incident documentation, and collaboration with key operations and engineering teams to ensure the highest service availability standards.Required Education, Experience/Skills/Training:Basic Qualifications 5+ years of experience in a 24x7 IT call center or helpdesk role, with 2+ years of experience in a 24x7 IT Major Incident, Problem, or Change Management roleStrong knowledge and hands-on experience with ITSM tools such as ServiceNow, PagerDuty, and JIRAHands-on experience fulfilling user service requests and troubleshooting front-line technical issuesProven ability to lead during high-pressure, mission-critical incidentsExcellent organizational, analytical, and communication skills for presenting needs, challenges, and solutions to teams, partners, and stakeholders, as well as driving critical incidents to resolutionAbility to deliver high-quality results in a heavy multitasking environmentITIL v3 or ITIL v4 Foundation CertificationExperience with observability tools such as DataDog, BigPanda, Conviva, Grafana, SplunkExperience leading peers as well as working with minimal supervisionPreferred Qualifications Familiarity with streaming media workflows, broadcast systems, and IT infrastructureTechnical or cloud certifications (AWS, Azure, or similar)Knowledge and experience with Problem Management or Change Management ProcessesKnowledge of reliability and resiliency practices (failover strategies, circuit breaker patterns)Required Education Bachelor’s degree in computer science, information technology, or related fieldResponsibilities and Duties of the Role:Fulfill service requests within SLA timelinesMonitor system health using industry standard monitoring tools such as DataDog, Conviva, Grafana, Splunk, BigPanda, etc.Maintain runbooks, intake procedures, and request fulfillment workflowsRespond to issues arising from monitoring, inquiries, or automated reporting Assess incident priority and severity, and accurately log in ServiceNow or JIRAPerform initial incident triage, escalating to higher-tier support when neededLead Priority 1 and 2 incidents as Incident Commander - coordinating resolutionDeliver concise, timely stakeholder communications during active incidentsEnsure incident record data accuracyPartner and participate in Major Incident Problem Management reviewsInterested and Eligible candidates can apply
-
(Urgent) Major Incident Management
1 week ago
Bangalore, India Jobted IN C2 Full timeChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...
-
Major Incident Manager
1 week ago
Bangalore Rural, Gurugram, Vadodara, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob descriptionMajor incident management who will responsible for the end-to-end management of all IT major incidents including stakeholder management, escalation management, supporting technical teams in providing a fix (permanent or workaround) in order to restore the business impact.Main responsibilitiesMajor Incident Management who will be responsible...
-
Major Incident Manager, Incident Management
2 weeks ago
Bangalore, Karnataka, India Fiserv Full timeCalling all innovators - find your future at Fiserv We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card ...
-
bangalore, India Nextbridge IT Solutions Full timeCompany DescriptionNextbridge IT Solutions is a US-based IT solution firm specializing in connecting exceptional talent with organizations driving transformation in infrastructure, cloud, and emerging technologies. We partner closely with clients to understand their technical needs and organizational goals, delivering tailored solutions through highly...
-
Sr Major Incident and Problem Coordinator
2 days ago
bangalore, India ANSR Full timeANSR is hiring for one of its clients:About Dr. Martens:Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while still...
-
Incident Manager
3 days ago
bangalore, India Talentoj Full timeRoles and Responsibilities: Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. Manage the end-to-end incident...
-
Major Incident, Problem And Change Management
3 weeks ago
Bangalore, Karnataka, India Unisys Full timeWhat success looks like in this role Job Title Major Incident Problem and Change Management - Eng Svc MgmtLocation BangaloreWho we are Unisys is a global information technology company that builds high-performance security-centric solutions for the most digitally demanding businesses and governments on Earth Unisys offerings include security software...
-
Incident manager
4 weeks ago
Bangalore, India LeadSquared Full timeThe Role Lead Squared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts. We are seeking a Senior Incident Manager to lead critical incident response efforts...
-
Bangalore, Karnataka, India blue yonder Full timeThe Crisis Manager is responsible for evaluating escalating and managing major customer incidents from intake through resolution at Blue Yonder The Incident Management team s role is to expedite service restoration in order to minimize or prevent impact to the business Incident Management provides support 24x7x365 Coordinate activities across teams to ensure...
-
Incident Recovery Lead
2 weeks ago
bangalore, India Rakuten Symphony Full timeWe are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure.You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU,...
