Incident Commander/operations Manager
4 weeks ago
The Crisis Manager is responsible for evaluating escalating and managing major customer incidents from intake through resolution at Blue Yonder The Incident Management team s role is to expedite service restoration in order to minimize or prevent impact to the business Incident Management provides support 24x7x365 Coordinate activities across teams to ensure timely and successful service restoration Effectively manage Major Incident conference bridges to maintain order and focus on the task at hand Must be able to maintain composure under pressure Must be able to quickly correlate conditions to alerts and understand their impact to business service Articulate incident recaps for Management with detailed yet concise verbal written communications Collaborate effectively with Manager team members Prioritize incidents based on Business impact and urgency Ensure when potential Major Incidents are detected they are escalated appropriately Maintain focus on ultimate goal which is to reduce MTTR Promote adherence to Incident Management and ITSM policy and procedures Identify Major Incident follow up items and takeaways for review Identify and drive continuous improvement Work closely with Change and Problem Management teams Prepare incident reports for management consumption Be flexible with schedule including working various shifts to maintain coverage Knowledge Skills Abilities Associate has good English language Skills both verbal and written Associate has expert customer service phones skills - Being able to walk associates through advanced tasks over the phone and dealing with difficult Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow through Must have excellent organization and technical documentation skills Ability to work calmly under pressure and meet deadlines 2 years hands-on experience in Service Management Methodologies ITIL ITSM Framework Overall 6 years of experience with 5 years of Incident management activities Our Values If you want to know the heart of a company take a look at their values Ours unite us They are what drive our success - and the success of our customers Does your heart beat like ours Find out here All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status
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Incident Commander
2 weeks ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Incident Manager
3 weeks ago
Bengaluru, Karnataka, India Netpace Full timeJob Description- Job Requirement9 years in IT Operations and/or service delivery management- 5 years working as an incident manager and Major Incident Manager.- Strong practical ITIL/ITSM skill set with operational experience with some / all of the service design, service transition, and service operation processes- ITIL V3 Foundation certified- Strong...
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Incident Manager
3 days ago
Bengaluru, Karnataka, India Capgemini Full time ₹ 8,00,000 - ₹ 12,00,000 per yearAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and...
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Incident Management
3 weeks ago
Bengaluru, Karnataka, India Artech Infosystems Private Limited Full timeJob DescriptionJob Title : Incident ManagementExperience: 1-3 yearsLocation : BangaloreNotice period : immediate 15 daysMandatory Skills :1. Active Directory2. Bit locker3. Service Now Ticketing tool.4. Troubleshooting5. Incident management6. Candidate Should have experience in International Tech SupportDescription :We are looking for an experienced Incident...
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Incident Problem Manager
1 week ago
Bengaluru, Karnataka, India LTIMindtree Full timeExperience Range: 5 to 8 years Job location: Chennai, Bangalore, Mumbai, Pune Notice Period: Immediate joiners Job Description for Incident/Problem and change Management Managing the detection, recording updating, and/or closing of problem record. · Communicate and coordinate with impacted parties through problem management process to prevent re-occurrence...
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Incident Problem Manager
3 weeks ago
Bengaluru, Karnataka, India LTIMindtree Full timeExperience Range: 5 to 8 yearsJob location: Chennai, Bangalore, Mumbai, PuneNotice Period: Immediate joinersJob Description for Incident/Problem and change Management Managing the detection, recording updating, and/or closing of problem record. · Communicate and coordinate with impacted parties through problem management process to prevent re-occurrence of...
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Incident Reporting And Analytics Manager
5 days ago
Bengaluru, Karnataka, India Jones Lang LaSalle Full timeJLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...
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IT Incident Management Specialist
3 days ago
Bengaluru, Karnataka, India beBeeIncident Full time ₹ 9,00,000 - ₹ 12,00,000Incident Management LeadThe primary responsibility of the Incident Management Lead is to oversee the entire incident management process within our organization. This involves ensuring that IT incidents are efficiently handled, tracked, and resolved in a timely manner, minimizing disruptions to business operations.This role requires strong leadership skills,...
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Incident Management Specialist
3 days ago
Bengaluru, Karnataka, India beBeeincident Full time ₹ 8,00,000 - ₹ 12,00,000Job Summary:We are seeking a skilled Incident Management Specialist to join our team. As an Incident Management Specialist, you will be responsible for ensuring the smooth operation of our IT systems and services.In this role, you will work closely with stakeholders to identify and resolve technical issues, communicate effectively with teams, and provide...
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Incident Management Specialist
3 days ago
Bengaluru, Karnataka, India beBeeIncidentManagement Full time ₹ 9,00,000 - ₹ 12,00,000Incident Management SpecialistOur team is seeking an experienced Incident Management Specialist to join our IT infrastructure support team. The ideal candidate will have a strong technical background in incident management, with the ability to monitor, track, and manage incidents across hardware, software, and network systems.Main Responsibilities:Diagnose...
