High Salary Incident Commander/operations Manager
1 week ago
The Crisis Manager is responsible for evaluating escalating and managing major customer incidents from intake through resolution at Blue Yonder The Incident Management team s role is to expedite service restoration in order to minimize or prevent impact to the business Incident Management provides support 24x7x365 Coordinate activities across teams to ensure timely and successful service restoration Effectively manage Major Incident conference bridges to maintain order and focus on the task at hand Must be able to maintain composure under pressure Must be able to quickly correlate conditions to alerts and understand their impact to business service Articulate incident recaps for Management with detailed yet concise verbal written communications Collaborate effectively with Manager team members Prioritize incidents based on Business impact and urgency Ensure when potential Major Incidents are detected they are escalated appropriately Maintain focus on ultimate goal which is to reduce MTTR Promote adherence to Incident Management and ITSM policy and procedures Identify Major Incident follow up items and takeaways for review Identify and drive continuous improvement Work closely with Change and Problem Management teams Prepare incident reports for management consumption Be flexible with schedule including working various shifts to maintain coverage Knowledge Skills Abilities Associate has good English language Skills both verbal and written Associate has expert customer service phones skills - Being able to walk associates through advanced tasks over the phone and dealing with difficult Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow through Must have excellent organization and technical documentation skills Ability to work calmly under pressure and meet deadlines 2 years hands-on experience in Service Management Methodologies ITIL ITSM Framework Overall 6 years of experience with 5 years of Incident management activities Our Values If you want to know the heart of a company take a look at their values Ours unite us They are what drive our success - and the success of our customers Does your heart beat like ours Find out here All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status
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Incident commander
4 weeks ago
Bangalore, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
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Incident Commander
2 days ago
Bengaluru, Karnataka, India Palo Alto Networks Full time**Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
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Incident Commander
4 days ago
Bengaluru, Karnataka, India Oracle Full timeResponsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep...
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Incident Commander
4 days ago
Bengaluru, Karnataka, India Oracle Full timeResponsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep...
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Principal Incident Commander
6 days ago
Bengaluru, Karnataka, India Atlassian Full timeOverview: **Working at Atlassian** Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. This is a remote position. To help our teams work together effectively, this role requires you to be located in...
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Major Incident Manager
3 days ago
bangalore, India Tata Consultancy Services Full timeTata Consultancy Services is hiring Major Incident Managers !!!Job Title: Major Incident Manager (SupportCenter)Location: BangaloreExp:7-10 yearsJob Summary:The Sr. Solutions Engineer manages the entire operational support lifecycle, including service request fulfillment, incident intake, and major incident command. This role ensures a rapid response to user...
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Major Incident Manager, Incident Management
2 weeks ago
Bangalore, Karnataka, India Fiserv Full timeCalling all innovators - find your future at Fiserv We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card ...
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▷ [High Salary] Incident Response Specialist
4 weeks ago
Bangalore, Karnataka, India London Stock Exchange Group Full timeAbout Us LSEG London Stock Exchange Group is more than a diversified global financial markets infrastructure and data business We are dedicated open-access partners with a dedication to excellence in delivering the services our customers expect from us With extensive experience deep knowledge and worldwide presence across financial markets we enable...
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Incident Manager
3 days ago
bangalore, India Talentoj Full timeRoles and Responsibilities: Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. Manage the end-to-end incident...
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Incident response analyst
2 weeks ago
Bangalore, India Vontier Full timeHi, As the Information Security Senior Global Incident Response Analyst , you will play a critical role in the organization's cybersecurity efforts. The position is responsible for acting as a senior analyst during security incidents, coordinating efforts with various members of the Incident Response Team, ensuring Preparation, Identification,...
