Incident Manager
3 days ago
Roles and Responsibilities: Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. Manage the end-to-end incident lifecycle – detection, logging, categorization, prioritization, resolution, and closure. Conduct detailed Root Cause Analysis (RCA) for high-severity incidents and drive implementation of permanent fixes. Work closely with AWS cloud infrastructure teams to identify and resolve platform-level or configuration issues. Collaborate with architecture and development teams to identify patterns, improve system reliability, and strengthen incident prevention strategies. Develop and maintain incident management processes, playbooks, and metrics to improve response efficiency and reduce recurrence. Manage communications and stakeholder expectations during critical incidents and post-incident reviews. Participate in on-call rotations and ensure 24x7 support coverage as required. Continuously drive improvements in monitoring, alerting, and automation to minimize incident impact and MTTR (Mean Time to Recovery). Required Skills & Qualifications: 8–14 years of experience in Incident Management / Production Support / Site Reliability / IT Operations roles. Strong experience in managing incidents within complex distributed architectures and cloud-based environments (AWS preferred). Expertise in AWS services such as EC2, S3, Lambda, CloudWatch, RDS, and related monitoring and logging tools. Exposure to Redis and Elasticsearch for cache management, data indexing, and performance optimization. Excellent communication and coordination skills to handle high-pressure situations and interact with senior stakeholders. Proven ability to perform Root Cause Analysis (RCA) and implement corrective and preventive measures. Experience with ITIL processes (Incident, Problem, Change Management). Familiarity with tools such as ServiceNow, Jira, CloudWatch, PagerDuty , etc. Strong analytical and problem-solving skills with a proactive approach to issue resolution. Ability to work in 24x7 production support environments and handle critical incident escalations effectively.
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Major Incident Manager, Incident Management
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Bangalore, Karnataka, India Fiserv Full timeCalling all innovators - find your future at Fiserv We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card ...
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bangalore, India Tata Consultancy Services Full timeTata Consultancy Services is hiring Major Incident Managers !!!Job Title: Major Incident Manager (SupportCenter)Location: BangaloreExp:7-10 yearsJob Summary:The Sr. Solutions Engineer manages the entire operational support lifecycle, including service request fulfillment, incident intake, and major incident command. This role ensures a rapid response to user...
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Bangalore, India Jobted IN C2 Full timeChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...
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Major Incident Manager
1 week ago
Bangalore Rural, Gurugram, Vadodara, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob descriptionMajor incident management who will responsible for the end-to-end management of all IT major incidents including stakeholder management, escalation management, supporting technical teams in providing a fix (permanent or workaround) in order to restore the business impact.Main responsibilitiesMajor Incident Management who will be responsible...
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bangalore, India Talentoj Full timeRole Purpose:As Incident Manager IV, you will be the link between our Support, Engineering, and Infrastructure teams. You will enhance the customer experience by organizing and driving the investigation of production issues in our SaaS application, which consists of Spring-based microservices, ML models, and data pipelines hosted within AWS infrastructure....
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Incident response analyst
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Bangalore, India Vontier Full timeHi, As the Information Security Senior Global Incident Response Analyst , you will play a critical role in the organization's cybersecurity efforts. The position is responsible for acting as a senior analyst during security incidents, coordinating efforts with various members of the Incident Response Team, ensuring Preparation, Identification,...
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Incident response analyst
2 weeks ago
Bangalore, India Vontier Full timeHi, As the Information Security Senior Global Incident Response Analyst , you will play a critical role in the organization's cybersecurity efforts. The position is responsible for acting as a senior analyst during security incidents, coordinating efforts with various members of the Incident Response Team, ensuring Preparation, Identification, Containment,...
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Incident response analyst
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Bangalore, India Vontier Full timeHi, As the Information Security Senior Global Incident Response Analyst , you will play a critical role in the organization's cybersecurity efforts. The position is responsible for acting as a senior analyst during security incidents, coordinating efforts with various members of the Incident Response Team, ensuring Preparation, Identification, Containment,...
