Incident Manager IV
3 days ago
Role Purpose:As Incident Manager IV, you will be the link between our Support, Engineering, and Infrastructure teams. You will enhance the customer experience by organizing and driving the investigation of production issues in our SaaS application, which consists of Spring-based microservices, ML models, and data pipelines hosted within AWS infrastructure. You will report findings to Engineering, Support, and other stakeholders. In doing so, you will also positively impact the overall product quality.This is an engineering-focused role, not a management position.Role Value:Your work will directly contribute to greater customer satisfaction by ensuring timely communication and resolution of product issues. You will also support Sales teams by providing technical insights about our infrastructure in customer RFPs.Key ResponsibilitiesInvestigate production issues raised by customers, Support, and EngineeringAct as a liaison between Support and Engineering to facilitate issue resolution, root cause analysis (RCA), and implementation of improvementsCreate and track progress of problem tickets in JiraGenerate incident analysis reports with Engineering teamsPerform log file analysis using DatadogDebug basic REST API calls for investigationsExecute SQL database queries to gather insights for issue investigationsCreate and update knowledge base articles in ConfluenceParticipate in security audits (PCI DSS, ISO 27001, SOC2) and prepare supporting evidenceSkills & QualificationsMust-Have Skills:8+ years of IT experience (SRE, Sysadmin, Developer, QA, Technical Support, or similar)University degree in a relevant fieldStrong analytical, problem-solving, and collaboration skillsGood understanding of cloud-hosted application architecturesData analysis skills — ability to create and interpret dashboards to separate real issues from false positivesFamiliarity with project management and documentation tools such as Jira and ConfluenceExcellent verbal and written communication skills in EnglishSolid knowledge of cloud (preferably AWS) infrastructure componentsExperience with REST APIs and tools such as PostmanExperience with logging/monitoring tools such as Kibana and DatadogProficiency in SQL, Linux, and NetworkingEagerness to continuously learn new technical skills
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Incident manager iv
3 weeks ago
Bangalore, India Talentoj Full timeRole Purpose: As Incident Manager IV , you will be the link between our Support, Engineering, and Infrastructure teams. You will enhance the customer experience by organizing and driving the investigation of production issues in our Saa S application, which consists of Spring-based microservices, ML models, and data pipelines hosted within AWS...
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Incident Manager IV
2 days ago
Bangalore, India Talentoj Full timeRole Purpose: As Incident Manager IV , you will be the link between our Support, Engineering, and Infrastructure teams. You will enhance the customer experience by organizing and driving the investigation of production issues in our SaaS application, which consists of Spring-based microservices, ML models, and data pipelines hosted within AWS infrastructure....
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Incident Manager IV
7 days ago
bangalore district, India Talentoj Full timeRole Purpose: As Incident Manager IV , you will be the link between our Support, Engineering, and Infrastructure teams. You will enhance the customer experience by organizing and driving the investigation of production issues in our SaaS application, which consists of Spring-based microservices, ML models, and data pipelines hosted within AWS...
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Major Incident Manager, Incident Management
7 days ago
Bangalore, Karnataka, India Fiserv Full timeCalling all innovators - find your future at Fiserv We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card ...
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(Urgent) Major Incident Management
24 hours ago
Bangalore, India Jobted IN C2 Full timeChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...
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Incident commander
3 weeks ago
Bangalore, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
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Incident manager
3 weeks ago
Bangalore, India LeadSquared Full timeThe Role Lead Squared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts. We are seeking a Senior Incident Manager to lead critical incident response efforts...
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Incident response analyst
6 days ago
Bangalore, India Vontier Full timeHi, As the Information Security Senior Global Incident Response Analyst , you will play a critical role in the organization's cybersecurity efforts. The position is responsible for acting as a senior analyst during security incidents, coordinating efforts with various members of the Incident Response Team, ensuring Preparation, Identification,...
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Incident response analyst
3 days ago
Bangalore, India Vontier Full timeHi, As the Information Security Senior Global Incident Response Analyst , you will play a critical role in the organization's cybersecurity efforts. The position is responsible for acting as a senior analyst during security incidents, coordinating efforts with various members of the Incident Response Team, ensuring Preparation, Identification, Containment,...
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Incident Response Analyst
2 weeks ago
bangalore, India Vontier Full timeHi,As the Information Security Senior Global Incident Response Analyst, you will play a critical role in the organization's cybersecurity efforts. The position is responsible for acting as a senior analyst during security incidents, coordinating efforts with various members of the Incident Response Team, ensuring Preparation, Identification, Containment,...
