Incident manager
4 weeks ago
The Role Lead Squared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts. We are seeking a Senior Incident Manager to lead critical incident response efforts across our production systems and infrastructure. In this high-impact role, you will own the entire lifecycle of major incidents, ensuring they are resolved quickly, communicated clearly, and analysed deeply. You’ll not only lead during crisis moments but also build scalable incident management practices, define policy, train teams, and drive continuous reliability improvements. Key Responsibilities · System Reliability and Architecture: Able to lead system capacity planning. Drive the improvement to key metrics like MTTD/MTTA/MTTR. · Enhance Observability and Monitoring: Enhance coverage of critical applications and reduce noisy alerts. · Incident Detection & Triage: Monitor systems and inputs to identify incidents, validate them, and classify based on severity and business impact. · Incident Response Coordination: Lead high-priority incidents, mobilize relevant teams, and coordinate response efforts effectively. · Communication & Status Updates: Share timely updates with leadership and teams; ensure accurate status tracking and clear communication to customers when needed. · Post-Incident Analysis & RCA: Conduct root cause analysis for major incidents, facilitate blameless post-mortems, and follow through on corrective actions. · Process & Playbook Ownership: Maintain and improve incident processes, SLAs, escalation paths, and supporting documentation like runbooks and templates. · Collaboration & Stakeholder Alignment: Work closely with cross-functional teams to resolve recurring issues and align on improvements. · Tooling & Automation: Manage incident tools and drive automation in detection, alerting, and reporting. · Training & Readiness: Conduct simulation drills and train teams on incident response best practices. Key Requirements • 4+ years of experience in incident response, SRE, Dev Ops, or production operations • Proven experience leading high-severity incident responses across distributed systems • Strong technical fluency in cloud platforms like AWS, monitoring, and alerting • Expertise with incident management tools (Pager Duty, Opsgenie, Blameless, etc.)• Outstanding communication and stakeholder management skills • Familiarity with SLI/SLO/SLA frameworks, observability, and reliability engineering • Deep understanding of ITIL or incident lifecycle processes • Calm, structured, and analytical decision-maker — especially under pressure Why Should You Apply? · Fast-paced environment · Accelerated Growth & Rewards · Easily approachable management · Work with the best minds and industry leaders · Flexible work timings Interested? If this role sounds like you, then apply with us You have plenty of room for growth at Lead Squared.
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Incident Manager
3 days ago
bangalore, India Talentoj Full timeRoles and Responsibilities: Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. Manage the end-to-end incident...
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Major Incident Manager, Incident Management
2 weeks ago
Bangalore, Karnataka, India Fiserv Full timeCalling all innovators - find your future at Fiserv We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card ...
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Major Incident Manager
3 days ago
bangalore, India Tata Consultancy Services Full timeTata Consultancy Services is hiring Major Incident Managers !!!Job Title: Major Incident Manager (SupportCenter)Location: BangaloreExp:7-10 yearsJob Summary:The Sr. Solutions Engineer manages the entire operational support lifecycle, including service request fulfillment, incident intake, and major incident command. This role ensures a rapid response to user...
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(Urgent) Major Incident Management
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Bangalore, India Jobted IN C2 Full timeChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...
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Incident commander
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Bangalore, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
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Major Incident Manager
1 week ago
Bangalore Rural, Gurugram, Vadodara, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob descriptionMajor incident management who will responsible for the end-to-end management of all IT major incidents including stakeholder management, escalation management, supporting technical teams in providing a fix (permanent or workaround) in order to restore the business impact.Main responsibilitiesMajor Incident Management who will be responsible...
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Incident Manager IV
2 weeks ago
bangalore, India Talentoj Full timeRole Purpose:As Incident Manager IV, you will be the link between our Support, Engineering, and Infrastructure teams. You will enhance the customer experience by organizing and driving the investigation of production issues in our SaaS application, which consists of Spring-based microservices, ML models, and data pipelines hosted within AWS infrastructure....
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Incident response analyst
2 weeks ago
Bangalore, India Vontier Full timeHi, As the Information Security Senior Global Incident Response Analyst , you will play a critical role in the organization's cybersecurity efforts. The position is responsible for acting as a senior analyst during security incidents, coordinating efforts with various members of the Incident Response Team, ensuring Preparation, Identification,...
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Incident response analyst
2 weeks ago
Bangalore, India Vontier Full timeHi, As the Information Security Senior Global Incident Response Analyst , you will play a critical role in the organization's cybersecurity efforts. The position is responsible for acting as a senior analyst during security incidents, coordinating efforts with various members of the Incident Response Team, ensuring Preparation, Identification, Containment,...
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Incident response analyst
1 week ago
Bangalore, India Vontier Full timeHi, As the Information Security Senior Global Incident Response Analyst , you will play a critical role in the organization's cybersecurity efforts. The position is responsible for acting as a senior analyst during security incidents, coordinating efforts with various members of the Incident Response Team, ensuring Preparation, Identification, Containment,...
