(Urgent) Major Incident Management
4 weeks ago
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role - Develop and implement corrective and preventive actions to address recurring or systemic issues identified through major incident management. - Conduct post-incident reviews and lessons learned sessions to identify root causes; contributing factors; and opportunities for improvement. - Monitor and measure the effectiveness of major incident management processes; including incident response times; resolution rates; and customer satisfaction. - Stay updated on emerging trends and best practices in major incident management and recommend innovative solutions to enhance incident response capabilities. Your profile - 4 to 6 years in ITIL - Establish and maintain major incident management policies; procedures; and standards to govern the identification; escalation; and resolution of major incidents. - Chair regular major incident management meetings to review and assess the status of major incidents; assign priorities; and coordinate response activities. - Lead and coordinate cross-functional teams; including infrastructure teams; technical specialists; vendors; and business stakeholders; to ensure timely resolution of major incidents. - Communicate effectively with stakeholders; including IT teams; management; and end-users; providing regular updates on major incident status; progress; and outcomes. What will you love working in Capgemini - Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. - This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. - Would be working in cutting-edge cloud IT infra technology with high performance capability team - Career Growth & Global Exposure - Focus on Innovation, Cloud, Security & Automation Inclusive Culture & Strong Support System Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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Major Incident Manager
1 week ago
bangalore, India Tata Consultancy Services Full timeTCS hiring!! Role: MIM Location: Bangalore Experience: 4-6 Must Have: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major...
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Major Incident Manager
1 week ago
bangalore, India Tata Consultancy Services Full timeTCS hiring!!Role: MIMLocation: BangaloreExperience: 4-6Must Have: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major incident...
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Major Incident Manager
5 days ago
bangalore, India Tata Consultancy Services Full timeTCS hiring!! Role: MIM Location: Bangalore Experience: 4-6 Must Have: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major...
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Major Incident Manager
2 days ago
Bangalore Rural, Gurugram, Vadodara, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob descriptionMajor incident management who will responsible for the end-to-end management of all IT major incidents including stakeholder management, escalation management, supporting technical teams in providing a fix (permanent or workaround) in order to restore the business impact.Main responsibilitiesMajor Incident Management who will be responsible...
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Major Incident Analyst
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Bangalore, Karnataka, India Shell Full timeIndia Job Family Group Information Technology IT Worker Type Regular Posting Start Date October 23 2025 Business unit Projects and Technology Experience Level Experienced Professionals What s the role As a Major Incident Analyst you will be a key member of the Global Command Center GCC within the IDSO OIC team supporting Shell s IT Operations in ensuring...
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L3 Server Engineer
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bangalore, India Nextbridge IT Solutions Full timeCompany Description Nextbridge IT Solutions is a US-based IT solution firm specializing in connecting exceptional talent with organizations driving transformation in infrastructure, cloud, and emerging technologies. We partner closely with clients to understand their technical needs and organizational goals, delivering tailored solutions through highly...
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Sr Major Incident and Problem Coordinator
7 days ago
Bangalore, India ANSR Full timeANSR is hiring for one of its clients: About Dr. Martens: Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while...
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Incident Manager
1 week ago
bangalore, India Talentoj Full timeRoles and Responsibilities: Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. Manage the end-to-end incident...
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Bangalore, India ANSR Full timeANSR is hiring for one of its clients: About Dr. Martens: Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while...
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Bangalore, Karnataka, India blue yonder Full timeThe Crisis Manager is responsible for evaluating escalating and managing major customer incidents from intake through resolution at Blue Yonder The Incident Management team s role is to expedite service restoration in order to minimize or prevent impact to the business Incident Management provides support 24x7x365 Coordinate activities across teams to ensure...
