Incident Manager
1 week ago
Roles and Responsibilities: Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. Manage the end-to-end incident lifecycle – detection, logging, categorization, prioritization, resolution, and closure. Conduct detailed Root Cause Analysis (RCA) for high-severity incidents and drive implementation of permanent fixes. Work closely with AWS cloud infrastructure teams to identify and resolve platform-level or configuration issues. Collaborate with architecture and development teams to identify patterns, improve system reliability, and strengthen incident prevention strategies. Develop and maintain incident management processes, playbooks, and metrics to improve response efficiency and reduce recurrence. Manage communications and stakeholder expectations during critical incidents and post-incident reviews. Participate in on-call rotations and ensure 24x7 support coverage as required. Continuously drive improvements in monitoring, alerting, and automation to minimize incident impact and MTTR (Mean Time to Recovery). Required Skills & Qualifications: 8–14 years of experience in Incident Management / Production Support / Site Reliability / IT Operations roles. Strong experience in managing incidents within complex distributed architectures and cloud-based environments (AWS preferred). Expertise in AWS services such as EC2, S3, Lambda, CloudWatch, RDS, and related monitoring and logging tools. Exposure to Redis and Elasticsearch for cache management, data indexing, and performance optimization. Excellent communication and coordination skills to handle high-pressure situations and interact with senior stakeholders. Proven ability to perform Root Cause Analysis (RCA) and implement corrective and preventive measures. Experience with ITIL processes (Incident, Problem, Change Management). Familiarity with tools such as ServiceNow, Jira, CloudWatch, PagerDuty , etc. Strong analytical and problem-solving skills with a proactive approach to issue resolution. Ability to work in 24x7 production support environments and handle critical incident escalations effectively.
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Major Incident Manager
1 week ago
bangalore, India Tata Consultancy Services Full timeTCS hiring!!Role: MIMLocation: BangaloreExperience: 4-6Must Have: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major incident...
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Major Incident Manager
1 week ago
bangalore, India Tata Consultancy Services Full timeTCS hiring!! Role: MIM Location: Bangalore Experience: 4-6 Must Have: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major...
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Major Incident Manager
5 days ago
bangalore, India Tata Consultancy Services Full timeTCS hiring!! Role: MIM Location: Bangalore Experience: 4-6 Must Have: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major...
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(Urgent) Major Incident Management
4 weeks ago
Bangalore, India Jobted IN C2 Full timeChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...
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Major Incident Manager
2 days ago
Bangalore Rural, Gurugram, Vadodara, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob descriptionMajor incident management who will responsible for the end-to-end management of all IT major incidents including stakeholder management, escalation management, supporting technical teams in providing a fix (permanent or workaround) in order to restore the business impact.Main responsibilitiesMajor Incident Management who will be responsible...
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Incident Problem Manager
2 weeks ago
bangalore, India LanceSoft Middle East Full timeWe have a new opportunity for "Problem Manager" with our client. Interested candidates send me your CV to san.g@lancesoft.comJob Title: Problem ManagerLocation: BengaluruDuration: 6+ Months• Proven experience in problem and incident management within banking technology environments.• Strong understanding of core banking platforms (e.g., Oracle FLEXCUBE)...
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Incident Problem Manager
2 weeks ago
bangalore, India LanceSoft Middle East Full timeWe have a new opportunity for "Problem Manager" with our client. Interested candidates send me your CV to prave.p@lancesoft.comJob Title: Problem ManagerLocation: BengaluruDuration: 6+ Months• Proven experience in problem and incident management within banking technology environments.• Strong understanding of core banking platforms (e.g., Oracle...
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Incident response analyst
4 weeks ago
Bangalore, India Vontier Full timeHi, As the Information Security Senior Global Incident Response Analyst , you will play a critical role in the organization's cybersecurity efforts. The position is responsible for acting as a senior analyst during security incidents, coordinating efforts with various members of the Incident Response Team, ensuring Preparation, Identification, Containment,...
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Manager - Incident Response
5 days ago
bangalore, India UnitedLex Full timePosition title: Manager Job Location: Bangalore Shift timing: 8:30AM – 5:30PM Role and responsibilitiesResponsible for overall performance and management of the team assignedResponsible for 2-3 projects, concurrentlyPeople management that includes responsibility of performance evaluation, training, discipline, career pathing of all team membersProactive...
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Incident Recovery Lead
7 days ago
bangalore, India Rakuten Symphony Full timeWe are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure.You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU,...
