Incident Recovery Lead

7 days ago


bangalore, India Rakuten Symphony Full time

We are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure.You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU, CU, RU), 5G Core Network Functions (AMF, SMF, UPF, etc.), and the underlying Kubernetes-based cloud platforms. This role is vital in ensuring high service availability and meeting SLA targets in a distributed, virtualized, and automated network environment.Act as the central incident commander during high-severity network events impacting RAN or 5GC workloads.Principle Responsibilities: Coordinate cross-domain recovery teams spanning Open RAN, IP Transport, 5G core, orchestration, and cloud infra (Kubernetes, CNFs/VMs).Lead incident bridges and war rooms withstructured approach and clear technical guidance while maintaining regular customer and stakeholder updates.Interface with vendors and partners when required and assure the effectiveness of the ecosystem for a speedy recovery. Own and continuously evolve the incident recovery framework, including playbooks, escalation paths, and recovery automation pipelines.Drive Post-Incident Reviews (PIRs) with initial RCA, impact analysis, and actionable remediation plans.Monitor and improve KPIs such a MTTR, and Network performance during incidents.Champion continuous improvement initiatives including training sessions, simulation drills, and knowledge sharing to strengthen the operational readiness of the incident response team.Ensure compliance with regulatory requirements and security policies during incident handling and data collection.Support capacity planning and change management processes by providing incident trend analysis and risk assessment insights.Qualification & Required Skills:Bachelor degree in Telecom/ICT engineering or equivalent , Master degree will be a plus.Minimum 8+ years of progressive experience in telecommunications network operations, incident management, or network engineering.Proven track record in managing high-severity incidents in complex, multi-vendor mobile network environments.Strong Knowledge of Open RAN architecture and 5G core networks in cloud-native environments.Familiarity with Kubernetes, CNFs, container orchestration, and cloud-native infrastructure monitoring tools.Excellent analytical and root cause analysis skills.Calm under pressure, decisive in critical situations.Strong communication and leadership skills with proven capabilities of effectively managing high base of internal and external stakeholders.



  • bangalore, India Tata Consultancy Services Full time

    TCS hiring!! Role: MIM Location: Bangalore Experience: 4-6 Must Have: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major...


  • bangalore, India Tata Consultancy Services Full time

    TCS hiring!!Role: MIMLocation: BangaloreExperience: 4-6Must Have: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major incident...


  • bangalore, India Tata Consultancy Services Full time

    TCS hiring!! Role: MIM Location: Bangalore Experience: 4-6 Must Have: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major...


  • Bangalore, India Vontier Full time

    Hi, As the Information Security Senior Global Incident Response Analyst , you will play a critical role in the organization's cybersecurity efforts. The position is responsible for acting as a senior analyst during security incidents, coordinating efforts with various members of the Incident Response Team, ensuring Preparation, Identification, Containment,...

  • Incident Manager

    1 week ago


    bangalore, India Talentoj Full time

    Roles and Responsibilities: Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. Manage the end-to-end incident...


  • Bangalore, India HCLTech Full time

    OVERVIEW OF THE ROLE As a Technology Resilience & Recovery Consultant, you will play a pivotal role in fortifying the organization's cyber resilience and disaster recovery capabilities. This role is critical to ensuring the continuous operation and rapid recovery of technology infrastructure and critical systems in the face of cyber threats and...


  • bangalore, India Vontier Full time

    Hi,As the Information Security Senior Global Incident Response Analyst, you will play a critical role in the organization's cybersecurity efforts. The position is responsible for acting as a senior analyst during security incidents, coordinating efforts with various members of the Incident Response Team, ensuring Preparation, Identification, Containment,...

  • L3 Server Engineer

    7 days ago


    bangalore, India Nextbridge IT Solutions Full time

    Company Description Nextbridge IT Solutions is a US-based IT solution firm specializing in connecting exceptional talent with organizations driving transformation in infrastructure, cloud, and emerging technologies. We partner closely with clients to understand their technical needs and organizational goals, delivering tailored solutions through highly...

  • Incident Manager

    5 days ago


    Bangalore, India ABB Full time

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Digital Platform...


  • Bangalore, Karnataka, India Nexifyr Consulting Full time

    Experience 6 years Designation Shift Lead Incident Manager GCP Location Bangalore on-site Shift lead should still be an Individual Contributor IC only and we are looking out for person who is more Technical here almost 80 to be Tech side and 20 as an Incident Management ITIL Skills especially on Incident Problem and Change Management Good Troubleshooting...