Customer Support Professional

2 days ago


bangalore, India beBeeSupport Full time

Job DescriptionThe Customer Support Professional plays a pivotal role in delivering exceptional customer experiences. This involves providing timely and efficient support to customers, adhering to Service Level Agreement (SLA) parameters.Key Responsibilities:Provide high-quality support according to SLA parameters.Respond to customer inquiries and resolve technical and non-technical issues.Create and manage products and services to meet customer needs.Collect required information as per established checklists.Perform basic level troubleshooting to resolve customer issues efficiently.Collaborate with teams to investigate and resolve escalated issues.Assist in resolving complex technical and non-technical issues faced by customers.Required Skills and Qualifications:To excel in this role, you should possess excellent communication skills, both verbal and written. Proficiency in problem-solving, analytical thinking, and collaboration is essential. Additionally, experience in managing multiple priorities and meeting deadlines is highly desirable.Benefits:This position offers a unique opportunity for growth and development. As a Customer Support Professional, you will have the chance to develop your skills and expertise in a dynamic environment.Others:Additional responsibilities include maintaining accurate records, providing regular updates to customers, and contributing to process improvements. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, this could be the ideal role for you.



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