Customer Support
2 days ago
Company Overview, India's first Proptech unicorn, is a groundbreaking platform that connects property owners and tenants or buyers directly, eliminating intermediaries. Founded by IIT and IIM alumni, facilitates seamless information exchange in real estate, serving over 30 lakh customers monthly. Headquartered in Bangalore, this technology-driven company is supported by prominent investors and has expanded its services across major Indian cities.Job Overview is seeking a Customer Support professional for our Bangalore office. This is a full-time, entry-level position ideal for freshers with 0 to 1 year of experience. The role requires proficiency in customer service tools and excellent communication skills, offering an opportunity to work in a dynamic and growth-focused environment.Qualifications and SkillsProficiency in Salesforce Service Cloud to manage customer service processes and improve client interactions (Mandatory skill).Experience with Zendesk and the ability to handle customer inquiries and support tickets effectively.Working knowledge of Intercom to facilitate timely and effective communication with customers through various channels.Familiarity with HubSpot Service Hub for managing customer relationships and ensuring satisfaction.Experience in LiveChat for providing real-time assistance and engaging proactively with customers on the web.Competence with Freshdesk to streamline customer support processes and enhance service delivery.Strong multilingual communication skills to cater to a diverse client base and handle queries in multiple languages.Excellent conflict resolution skills to address and resolve customer issues efficiently, maintaining high satisfaction levels.Roles and ResponsibilitiesManage and resolve customer queries through various channels, ensuring a high level of customer satisfaction.Utilize Salesforce Service Cloud to track customer interactions and deliver prompt service.Collaborate with internal teams to provide timely responses and solutions to customers.Document customer interactions and generate reports on support service performance.Engage with customers using tools like Zendesk, HubSpot, and LiveChat, maintaining effective communication and relationships.Identify and escalate complex issues to senior support staff, ensuring that they are handled appropriately.Participate in training sessions to stay updated on product/services knowledge and customer service best practices.Contribute to the improvement of processes and service levels by sharing insights and feedback from customer interactions.
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Customer Support Specialist
1 week ago
bangalore, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 2002. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support
4 days ago
bangalore, India NDA Full timeWe are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.Qualifications & experience:At least a Bachelor's degree in any disciplineExcellent communication skills and a high literacy rate (English and Hindi)High-performance computer, as well as a stable Internet connection is requiredExperience...
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Customer Support
3 days ago
bangalore, India NDA Full timeWe are currently looking for Customer Support Specialist to join our team, eager to join a growing international project. Qualifications & experience: At least a Bachelor's degree in any discipline Excellent communication skills and a high literacy rate (English and Hindi) High-performance computer, as well as a stable Internet connection is required...
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Customer Support
6 days ago
Bangalore, India MomsMade Full timeLove talking to people and solving problems? MomsMade – India’s Online Haldiram’s – is hiring a Customer Support who can keep our customers happy and heard ❤️
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Customer Support
6 days ago
bangalore, India MomsMade Full timeLove talking to people and solving problems? MomsMade – India’s Online Haldiram’s – is hiring a Customer Support who can keep our customers happy and heard ❤️🛠 What you’ll do:Talk to customers over WhatsApp/calls and solve order-related queriesHelp people track their orders, solve complaints, and answer questions politelyCoordinate with our...
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Customer Support
4 days ago
bangalore, India Bhanzu Full timeCompany Name- Bhanzu formerly (Exploring Infinities)Website- Working-6 daysMode- WFOAbout Us:Through Bhanzu, we aim to eradicate math phobia and encourage careers in math and STEM fields among learners from across the world. Bhanzu is bridging the gap between dreams and competence enabling students to realize their full potential and introduce them to...
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Customer Support Executive
2 days ago
bangalore, India Inspiringtouch Full timeOverview The position of Customer Support Executive is a crucial role within our organization as it directly impacts customer satisfaction and retention. Customer Support Executives are responsible for providing exceptional customer service, addressing inquiries, resolving issues, and maintaining positive relationships with our customers. They play a vital...
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Customer Support Associate
2 days ago
bangalore, India OpenHire Full timeLocation: BengaluruSalary - 3.2 LPA o 3.5LPAVariable pay - 25000 to 35000Joining bonus - 10000One way cabRole DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and executing...
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Director Customer Support
1 week ago
Bangalore, India Zyoin Group Full timeRole - Director Customer Support Experience - 15+ Years Location - Bangalore Industry - Fintech, Financial Services Preferred Key Requirements: Looking for a Director – Customer Support with strong focus on strategic leadership and transformation. Must have hands-on experience in leading large-scale operations, managing teams of 100+ employees. Proven...
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Director Customer Support
2 weeks ago
bangalore, India Zyoin Group Full timeRole - Director Customer Support Experience - 15+ Years Location - Bangalore Industry - Fintech, Financial Services Preferred Key Requirements: Looking for a Director – Customer Support with strong focus on strategic leadership and transformation. Must have hands-on experience in leading large-scale operations, managing teams of 100+ employees. Proven...
