IT Operational Support Manager

1 week ago


ghaziabad, India beBeeService Full time

Job TitleIT Service Management Specialist will provide operational support for the Managed Services tool set and associated processes. This includes providing daily assistance for operational needs, managing ticket distribution to ensure timely client access management requests are handled.They will also serve as Subject Matter Experts (SMEs) for the ITSM ticketing system.Act as SME with respect to technical and functional design requirements, general data concepts, mapping, and relationships.Troubleshoot and fix issues related to Service Now.Provide administrative support for users, roles, and groups.Offer technical support for existing ServiceNow environments, applications, and modules.Maintain and review the effectiveness and efficiency of all ITSM processes.Candidates should possess a solid background in supporting external customer-facing systems and have an understanding of IT service management principles and best practices.Additionally, they should have a good working knowledge of industry-leading IT help desk tools and trends.



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