Customer Support Operations Lead
6 days ago
Service Delivery Manager PositionWe are seeking an experienced and skilled Service Delivery Manager to lead our client support team. The ideal candidate will have a proven track record of delivering high-quality service while managing demanding clients.The successful candidate will be responsible for leading and mentoring the support team to maintain consistent service quality.They will handle escalations and complex issues, especially for sensitive accounts.A strong working relationship with key stakeholders is essential.Effective coordination with internal teams is required to resolve issues efficiently and improve overall delivery and SLA compliance.Performance monitoring, gap identification, and process strengthening are critical responsibilities.Monthly/quarterly reports on support performance and customer satisfaction are a must.Training planning and management to upskill the team are also key responsibilities.Maintaining and refining Standard Operating Procedures (SOPs) is vital for smooth day-to-day operations.Requirements:Bachelor's degree in a relevant field.At least 5 years of experience in customer support management, preferably in enterprise environments.Strong communication, leadership, and problem-solving skills are essential.A good working knowledge of SQL, MS Office, Jira, and reporting in Excel/PowerPoint is necessary.
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Customer Support Team Lead
2 days ago
Ghaziabad, India Zyla Health Full timeAbout Zyla ( ) Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM,...
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IT Operational Support Manager
2 weeks ago
ghaziabad, India beBeeService Full timeJob TitleIT Service Management Specialist will provide operational support for the Managed Services tool set and associated processes. This includes providing daily assistance for operational needs, managing ticket distribution to ensure timely client access management requests are handled.They will also serve as Subject Matter Experts (SMEs) for the ITSM...
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Support Operations Strategist
4 days ago
ghaziabad, India beBeeProductivity Full timeProduct Support VisionaryThe Product Support Visionary will own the strategy, execution, and continuous improvement of our Production Support function.Elevate the PS team to drive outcomes, not just ticket closure, but customer satisfaction and SLA achievement.Set the vision for advanced people, process, and technology capabilities in support and incident...
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E-commerce Customer Support Executive
3 weeks ago
Ghaziabad, India Sadhna.co Full timeSadhna.co is looking for a Senior Customer Support Executive to lead customer interactions across WhatsApp, Email and Call support. We’re a fast-growing D2C spiritual wellness brand, and we need someone who can communicate clearly, solve customer issues with empathy, and manage support operations end-to-end. This role requires someone who understands D2C...
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E-commerce Customer Support Executive
3 weeks ago
Ghaziabad, India Sadhna.co Full timeSadhna.co is looking for a Senior Customer Support Executive to lead customer interactions across WhatsApp, Email and Call support. We’re a fast-growing D2C spiritual wellness brand, and we need someone who can communicate clearly, solve customer issues with empathy, and manage support operations end-to-end. This role requires someone who understands D2C...
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E-commerce Customer Support Executive
3 weeks ago
Ghaziabad, India Sadhna.co Full timeSadhna.co is looking for a Senior Customer Support Executive to lead customer interactions across WhatsApp, Email and Call support. We’re a fast-growing D2C spiritual wellness brand, and we need someone who can communicate clearly, solve customer issues with empathy, and manage support operations end-to-end. This role requires someone who understands D2C...
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E-commerce customer support executive
2 weeks ago
Ghaziabad, India Sadhna.co Full timeSadhna.co is looking for a Senior Customer Support Executive to lead customer interactions across Whats App, Email and Call support.We’re a fast-growing D2 C spiritual wellness brand, and we need someone who can communicate clearly, solve customer issues with empathy, and manage support operations end-to-end.This role requires someone who understands D2 C...
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E-commerce Customer Support Executive
2 weeks ago
Ghaziabad, India Sadhna.co Full timeSadhna.co is looking for a Senior Customer Support Executive to lead customer interactions across WhatsApp, Email and Call support.We’re a fast-growing D2C spiritual wellness brand, and we need someone who can communicate clearly, solve customer issues with empathy, and manage support operations end-to-end.This role requires someone who understands D2C...
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E-commerce Customer Support Executive
2 weeks ago
Ghaziabad, India Sadhna.co Full timeSadhna.co is looking for a Senior Customer Support Executive to lead customer interactions across WhatsApp, Email and Call support.We’re a fast-growing D2C spiritual wellness brand, and we need someone who can communicate clearly, solve customer issues with empathy, and manage support operations end-to-end.This role requires someone who understands D2C...
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E-commerce Customer Support Executive
3 weeks ago
Ghaziabad, India Sadhna.co Full timeSadhna.co is looking for a Senior Customer Support Executive to lead customer interactions across WhatsApp, Email and Call support.We’re a fast-growing D2C spiritual wellness brand, and we need someone who can communicate clearly, solve customer issues with empathy, and manage support operations end-to-end.This role requires someone who understands D2C...
