Customer Success Associate

2 weeks ago


delhi, India Interview Kickstart Full time
Who are we, you ask?Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies take candidates through an intense prep course to make them completely ready to crack the toughest interviews. You could think of us as “the everything store” for career transitions and interview skill development.
How do we do that, you ask?We have a structured way of helping folks crack interviews-Career accelerator courseEnd to end courses + platformMore than 100+ instructors from Google, FB, Amazon, Netflix, Dropbox, and other top Silicon Valley companies.And guess what, to date, we have trained 15000+ engineersWhat’s more exciting is- we are completely remote, and we are hiring the best people we can find regardless of geo.Sounds interesting? Then here’s some more information about the role
Role OverviewAssisting students to complete - Onboarding formalities Welcoming each student on call before the batch start date.Tracking individual student progress for multiple cohorts as they move through IK’s program and maximize completion rates.Keeping dropouts and deferrals to a minimum by offering additional guidance & support.Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc.Communicating to students via calls, email, direct message, video, or a mix of communication strategies.Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required.Serve as the single point of contact for all students queries and concerns
Preferred Qualifications:2-7 years of experience in customer success, customer service, sales, and/or other customer-facing role.Experience building out and tracking information in Excel and/or data collection.Experience working in operations, performance coaching, and/or program management is a plus.Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degree in a related field is a plus & Available to work evenings PST with some morning meetings PST (US Hours)


  • Delhi, India Instantpay India Ltd Full time

    A customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...


  • Delhi, India Instantpay India Ltd Full time

    A customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...


  • Hari Nagar, Delhi, Delhi, India Lazo Store Full time

    Position: Customer Success Associate Location: Delhi (Full-time, In-office) **Key Responsibilities**: - **Issue Resolution**: Troubleshoot and resolve basic issues. - **Escalation Management**: Escalate complex issues to the right teams. - **Documentation**: Maintain accurate support records in our CRM. - **Feedback Loop**: Share customer insights to drive...


  • Delhi, Delhi, India Instantpay India Ltd Full time

    A Customer Success Associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...


  • Hari Nagar, Delhi, Delhi, India Lazo Store Full time

    Position: Customer Success Associate Location: Delhi (Full-time, In-office) **Key Responsibilities**: - **Issue Resolution**: Troubleshoot and resolve basic issues. - **Escalation Management**: Escalate complex issues to the right teams. - **Documentation**: Maintain accurate support records in our CRM. - **Feedback Loop**: Share customer insights to drive...


  • Delhi, Delhi, India Surepass Technologies Full time

    Job Title**:Customer Success Associate** Job Location: Netaji Subhash Place, Delhi , Internship **Responsibilities**: 1. Customer Onboarding: - Guide new customers through the onboarding process, ensuring a smooth and positive experience. - Provide training sessions to help customers understand and utilize our software effectively. 2. Relationship...


  • Delhi, Delhi, India Wobot Full time

    Customer Success Associate TechnicalWe are seeking a highly motivated and experienced Customer Success Associate Technical to join our team at Wobot. As a key member of our customer success team, you will be responsible for owning relationships with assigned clients, ensuring a positive customer experience, and analyzing potential issues related to customer...


  • Delhi, India iDesign.Market Full time

    **About Us** iDesign.Market is an online marketplace and SaaS business dedicated to home renovation and interior. The company has been funded by Angel Investors and leading tech entrepreneurs who are a part of our advisory board. The company is growing at a rapid pace and is looking to establish a strong presence in the Interior and Construction Tech...


  • Delhi, Delhi, India Feufo Inc Full time

    Job Title: Customer Success RepresentativeAbout the Role:Feufo Inc is seeking a highly skilled Custimer Success Representative to join our team. As a Customer Success Representative, you will be responsible for ensuring the successful onboarding and implementation of our software solutions for our clients. This is a key role, and you will be working closely...


  • delhi, India BeatRoute Full time

    BeatRoute is Goal-driven SAAS Sales technology for retail & distribution businesses. BeatRoute is an enterprise-grade scalable platform that uses a unique Goal-setting mechanism, Operational AI, and Gamification to deliver not just automation but customers' goals at the territory level. Worldwide Retail & Distribution businesses such as Consumer Goods face...


  • Delhi, India BeatRoute Full time

    BeatRoute is Goal-driven SAAS Sales technology for retail & distribution businesses. BeatRoute is an enterprise-grade scalable platform that uses a unique Goal-setting mechanism, Operational AI, and Gamification to deliver not just automation but customers' goals at the territory level.Worldwide Retail & Distribution businesses such as Consumer Goods face...


  • Delhi, India BeatRoute Full time

    Beat Route is Goal-driven SAAS Sales technology for retail & distribution businesses. Beat Route is an enterprise-grade scalable platform that uses a unique Goal-setting mechanism, Operational AI, and Gamification to deliver not just automation but customers' goals at the territory level.Worldwide Retail & Distribution businesses such as Consumer Goods face...


  • Delhi, Delhi, India Srishti Femcare Clinic Full time

    We are looking for a Customer Success Representative who can engage with our clients both in-person and through tele-calling. **Key Responsibilities** - Conduct in-person interactions and tele-calling to engage potential clients and showcase the value of our services. - Provide empathetic guidance and information about our women's health programs. -...


  • Delhi, Delhi, India Wobot Full time

    We are seeking a skilled Customer Success Associate Technical to join our team at Wobot. As a key member of our customer success team, you will be responsible for owning relationships with assigned clients, ensuring a positive customer experience, and analyzing potential issues related to customer accounts. You will work closely with other departments to...


  • Delhi, Delhi, India Perfect eLearning Full time

    Job Title: CLIENT SUCCESS ASSOCIATES Job location: Delhi About the company: We are India’s only legal tech startup assisting clients in financial distress. Lawyer Panel is steered by experienced entrepreneurs from IIT, IIM, and MIT USA. We are a team of 200+ professionals with 10 offices in 7 cities. We have 3 offices in Delhi-NCR and are among the...


  • delhi, India Interview Kickstart Full time

    Who are we, you ask? Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies...


  • delhi, India Interview Kickstart Full time

    Who are we, you ask? Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies...


  • Delhi, India Interview Kickstart Full time

    Who are we, you ask?Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies...


  • delhi, India Media.net Full time

    About Media.netMedia.net is a leading online ad-tech company that develops innovative products for advertisers and publishers. Media.net has one of the most comprehensive portfolios of advertising technology in the industry across search, native, display, mobile, local, products and video. Media.net manages high-quality ad supply on over 500,000 websites and...


  • delhi, India Interview Kickstart Full time

    Who are we, you ask?Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies...