Customer Success Associate
2 weeks ago
How do we do that, you ask?We have a structured way of helping folks crack interviews-Career accelerator courseEnd to end courses + platformMore than 100+ instructors from Google, FB, Amazon, Netflix, Dropbox, and other top Silicon Valley companies.And guess what, to date, we have trained 15000+ engineersWhat’s more exciting is- we are completely remote, and we are hiring the best people we can find regardless of geo.Sounds interesting? Then here’s some more information about the role
Role OverviewAssisting students to complete - Onboarding formalities Welcoming each student on call before the batch start date.Tracking individual student progress for multiple cohorts as they move through IK’s program and maximize completion rates.Keeping dropouts and deferrals to a minimum by offering additional guidance & support.Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc.Communicating to students via calls, email, direct message, video, or a mix of communication strategies.Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required.Serve as the single point of contact for all students queries and concerns
Preferred Qualifications:2-7 years of experience in customer success, customer service, sales, and/or other customer-facing role.Experience building out and tracking information in Excel and/or data collection.Experience working in operations, performance coaching, and/or program management is a plus.Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degree in a related field is a plus & Available to work evenings PST with some morning meetings PST (US Hours)
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Associate - Customer Success
5 months ago
Delhi, India Instantpay India Ltd Full timeA customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...
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Associate - Customer Success
5 months ago
Delhi, India Instantpay India Ltd Full timeA customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...
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Customer Success Associate
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Associate - Customer Success
5 months ago
Delhi, Delhi, India Instantpay India Ltd Full timeA Customer Success Associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...
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Customer Success Associate
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Hari Nagar, Delhi, Delhi, India Lazo Store Full timePosition: Customer Success Associate Location: Delhi (Full-time, In-office) **Key Responsibilities**: - **Issue Resolution**: Troubleshoot and resolve basic issues. - **Escalation Management**: Escalate complex issues to the right teams. - **Documentation**: Maintain accurate support records in our CRM. - **Feedback Loop**: Share customer insights to drive...
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Customer Success Associate
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delhi, India Interview Kickstart Full timeWho are we, you ask? Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies...
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Customer Success Associate
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delhi, India Media.net Full timeAbout Media.netMedia.net is a leading online ad-tech company that develops innovative products for advertisers and publishers. Media.net has one of the most comprehensive portfolios of advertising technology in the industry across search, native, display, mobile, local, products and video. Media.net manages high-quality ad supply on over 500,000 websites and...
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Customer Success Associate
2 weeks ago
delhi, India Interview Kickstart Full timeWho are we, you ask?Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies...