Key Account Manager

4 days ago


india Talent Sutra Full time

About the RoleWe are seeking a dynamic and client-focused Key Account Manager (KAM) to join our F&B consulting practice. The ideal candidate will build long-term relationships with clients in the food and beverage ecosystem—restaurants, cloud kitchens, QSR chains, hotels, catering companies, food manufacturers, and distributors.This role involves driving client satisfaction, managing strategic accounts, and identifying growth opportunities while collaborating with internal culinary, strategy, and operations experts.Key ResponsibilitiesAccount Management & Client EngagementServe as the primary point of contact for key clients across the F&B industry.Build strong, trusted relationships with CXOs, restaurant owners, chefs, and operations heads.Deeply understand client business needs, challenges, and growth plans.Ensure timely and successful delivery of consulting solutions and services.Business Growth & Revenue OwnershipDrive account growth through upselling and cross-selling consulting services (menu engineering, branding, kitchen design, operations improvements, audits, market entry, etc.).Own the account P&L and meet quarterly revenue targets.Develop account plans and strategies to maximize long-term value.Project CoordinationWork closely with internal teams—culinary experts, operations consultants, branding & marketing teams—to deliver high-quality solutions.Monitor project execution, timelines, and deliverables to ensure client satisfaction.Gather and interpret client feedback for continuous improvement.Market IntelligenceStay updated with food trends, consumer behaviours, supply chain developments, and competitive benchmarks.Provide strategic insights to clients based on industry knowledge and data.Reporting & DocumentationMaintain updated CRM records, client communication logs, proposals, and account reports.Present monthly/quarterly business reviews to clients and internal leadership.Required Skills & ExperienceEducationBachelor's degree in Business, Hospitality, Food Technology, or related field (MBA preferred).Experience3–6 years experience in Key Account Management, Business Development, or Client Success within:F&B consultingHospitalityQSR / restaurant chainsFMCG / Food brandsFood suppliers or distributionExperience handling mid to large accounts in the foodservice industry is a strong advantage.


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