Customer Support Specialist

3 days ago


bharatpur, India beBeeCustomerSupport Full time

Customer Support SpecialistThe Customer Support Specialist plays a pivotal role in delivering exceptional customer experiences by providing timely and effective support through various communication channels.Key Responsibilities:Respond to customer inquiries via phone, email, or chat in a prompt manner.Provide accurate information regarding products, services, and policies.Handle customer complaints and offer suitable solutions.Issue Resolution:Identify customer needs and provide the best possible resolution.Elevate complex issues to supervisors or technical teams when necessary.Follow up with customers to ensure issues are fully resolved.Bachelor's degree or higher; associate degree preferred.Strong communication skills (verbal & written).Ability to multitask, prioritize, and manage time efficiently.Basic computer skills; familiarity with CRM tools.Customer-focused mindset and positive attitude.



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