Global Technical Support Specialist
2 weeks ago
Global Technical Support SpecialistWe are seeking a skilled technical support specialist to join our team in providing assistance with global SaaS products, enterprise applications, and IT systems. This long-term freelance role is ideal for professionals who excel at troubleshooting, customer interaction, application support, and technical analysis across L1 and L2 environments.Job DescriptionHandle real-time technical issues and contribute to product support ensuring smooth resolution for global users across web applications, cloud-based systems, and enterprise environments.Perform daily tasks including troubleshooting customer-reported issues related to software, APIs, cloud services, networks, or system access.Manage and resolve tickets across platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk.Support SaaS product environments monitoring logs, validating configurations, and escalating to engineering when needed.Required Skills and QualificationsMinimum 1-3 years of hands-on experience in Technical Support, IT Support, Application Support, or related roles.Strong troubleshooting skills across software, systems, networks, or cloud environments.Understanding of operating systems, basic networking concepts, and application-level debugging.Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents).Strong communication skills and the ability to work with international teams.BenefitsWork on global support initiatives with real-time impact.Multiple openings enable fast-track onboarding.100% remote with flexible hours.Long-term freelance work with stable demand.How to ApplySend your CV to the relevant email address.
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Technical Support Specialist
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Enterprise Technical Support Expert
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Expert Technical Support Professional
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IT Support Specialist
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IT Support Specialist
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Technical Support Specialist
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Desktop Support Specialist
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Customer Support Specialist
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User Experience Support Specialist
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Remote Customer Support Specialist
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