International Customer Service Representative

14 hours ago

Malappuram, India Avalanche High-Tech Enterprise Full time

Company Description Avalanche High-Tech Enterprise provides a comprehensive online platform integrating recruitment services, IT solutions, and innovative product development to meet diverse business needs. The platform streamlines recruitment by utilizing advanced tools and algorithms to connect employers with qualified candidates for permanent, contract, or consulting roles. Avalanche also offers tailored IT services, including system integration, cloud solutions, cybersecurity, and software development, to optimize organizational efficiency. With expertise in IT product development, the company delivers cutting-edge software applications and digital solutions designed to meet evolving business challenges. Role Description This is a full-time, on-site role for an International Customer Service Representative, based in Pune. The role involves providing support to international clients by addressing their inquiries, resolving issues, and ensuring customer satisfaction. Daily responsibilities include managing customer interactions through various channels, accurately documenting information, and delivering excellent customer experiences in a professional and timely manner. Collaboration with internal teams to address customer feedback and improve service quality is integral to this role. QualificationsProficient in Customer Service, Customer Support, and maintaining high levels of Customer SatisfactionExpertise in managing Customer Experience and driving customer loyaltyStrong interpersonal skills with a focus on empathy, active listening, and communicationAbility to work effectively in a fast-paced, diverse environment with international clientsPrior experience in an international customer service role is preferredFluency in English is required; proficiency in additional languages is a plusHigh school diploma or equivalent required; bachelor's degree in a related field is an advantage

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