Customer Service Representative

2 weeks ago


Malappuram, India K.M.T TILES AND SANITARYWARES Full time

Our customer service department is actively looking for a talented and experienced Customer Service Consultant to join our team.

As a Customer Service Consultant, you will be responsible for serving point of contact between the company and the customer. You will also be responsible for providing information on the product and service to the clients.

You should possess an excellent ability to speak with clients in a professional manner. You should also have an outstanding ability to multitasks as well as good interpersonal skills.

**Responsibilities**
- Understanding the client's needs and requirements.
- Asking personal details from the clients.
- Identifying client’s concerns and queries.
- Explaining products and services offered by the company.
- Resolving any complaints and issues.
- Offering excellent customer service and ensuring customer satisfaction.
- Maintaining a detailed record of the client's complaints.
- Performing some managerial tasks as and when required.
- Maintaining a healthy relationship with the clients.
- Maintaining customer database for future reference.
- Providing effective assistance during high-volume calls.
- Adhering to all the rules and regulations of the company.
- Staying up to date with the latest trends in the customer service industry.

Pay: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Application Deadline: 15/10/2024



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