Customer Service Representative

11 hours ago

Malappuram, India House Of Gateway LLP Full time

Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

**Responsibilities**

**Customer Service Responsibilities list**:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

Schedule:

- Evening shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Malappuram, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**
+91 9656525709

  • Customer Service Representative

    2 weeks ago

    Malappuram, India AL ANEES IT SOLUTIONS Full time

    Any degree - Customer service experience is preferred - Great interpersonal and communicating skills - Ability to multitask, prioritize, and manage time effectively Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift - Night shift Supplemental Pay: - Performance bonus **Education**: - Higher Secondary(12th Pass)...

  • Customer care representative

    19 hours ago

    Malappuram, India MUHURTH Full time

    About the job Company Description Muhurth is a contemporary brand rooted in the heritage of Kanjivaram textiles, blending tradition with modern luxury. For generations, we have been dedicated to preserving and evolving the craft of Kanjivaram weaving for a global audience. Every creation from Muhurth celebrates timeless artistry, ensuring the legacy of this...

  • Customer Service Officer

    1 week ago

    Malappuram, India May I Help You Consulting Service Full time

    May I Help You Consulting Service Designation: Customer Service Executive Location:Malappuram Gender: Female Qualification: Any Degree & above+ Basic computer knowledge Experience:Freshers/ Experienced **Salary**: 12000-20000+Esi+Pf+Incentives **Salary**: ₹12,086.00 - ₹20,033.98 per month Schedule: - Morning shift Work Location: One...

  • Telesales/customer Service Representative

    4 days ago

    Malappuram, India AL ANEES IT SOLUTIONS Full time

    Job Title: Tele Sales Executive Location: changuvetty,kottakkal Department: Sales Reports To: Sales Manager Job Summary: Key Responsibilities: - Make outbound calls to potential and existing customers to promote products/services. - Understand customer needs and provide suitable solutions. - Achieve and exceed sales targets and KPIs. - Maintain accurate...

  • Telesales/Customer Service representative

    1 week ago

    Malappuram, Kerala, India AL ANEES IT SOLUTIONS Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Job Title: customer service executiveLocation: changuvetty,kottakkalDepartment: SalesJob Summary:We are seeking a Tele Sales Executive to join our dynamic sales team. The ideal candidate will be responsible for generating sales over the phone, building relationships with potential customers, and achieving sales targets.Key Responsibilities:Make outbound...

  • Telesales/customer Service Representative

    6 days ago

    Malappuram, India AL ANEES IT SOLUTIONS Full time

    Job Title: Tele Sales Executive Location: changuvetty,kottakkal Department: Sales Job Summary: Key Responsibilities: - Make outbound calls to potential and existing customers to promote products/services. - Understand customer needs and provide suitable solutions. - Maintain accurate records of interactions and sales in the CRM system. - Handle customer...

  • Real Estate Sales Representative

    1 week ago

    Malappuram, India OTOEVNT PVT LTD. Full time

    Role Description This is a full-time, on-site role for a Real Estate Sales Representative based in Mukundapuram. The Real Estate Sales Representative will be responsible for generating leads, conducting property tours, and negotiating sales and lease agreements. Daily tasks will also include building and maintaining client relationships, providing...

  • Customer Care Executive

    2 weeks ago

    Malappuram, India KCM APPLIANCES PVT.LTD - Impex Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Monitoring the work of individual representatives and of the team. - Conducting quality...

  • Customer Care Executive

    4 days ago

    Malappuram, India Gozlon Group Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Monitoring the work of individual...

  • Service Executive Jobs Opening in SM service center at MalappuramLess

    3 weeks ago

    Malappuram, India SM service center Full time

    We are looking for experienced service and installation technicians for home appliances, including: Air Conditioners Washing Machines Water Purifiers Refrigerators Televisions Requirements: Prior experience in appliance service and installation Strong technical and troubleshooting skills Commitment to quality and customer satisfactionMore information about...