Effective Customer Service Associate

4 days ago


Malappuram, India beBeeCustomerService Full time

Job Opportunity: Customer Service RepresentativeWe are seeking a skilled and customer-focused professional to join our team as a Customer Service Representative. The ideal candidate will be responsible for handling inbound and outbound calls, providing accurate information about insurance policies and premium calculations, and ensuring timely follow-up on unresolved queries.About the Role:Handle inbound and outbound calls to address customer inquiries and concerns.Provide detailed information regarding insurance policies, including policy status and premium calculations.Escalate unresolved issues to internal teams and ensure prompt follow-up.Update customer records in the CRM system.Ensure exceptional customer satisfaction through effective communication and problem-solving skills.Required Skills and Qualifications:Excellent communication skills (verbal and written) in English and Hindi.Basic computer knowledge and proficiency in MS Office and email.Ability to work effectively in a fast-paced call center environment.Benefits:Opportunity to work with a dynamic and customer-focused team.Chance to develop skills and gain experience in customer service.Competitive compensation package.Others:The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a team environment. Prior experience in a call center or customer support role is an asset but not required. We encourage applications from motivated and customer-oriented individuals who are passionate about delivering exceptional service.



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