TaskUs | Senior Client Services Manager
2 days ago
Senior Client Services Manager
What does a Senior Client Services Manager really do? You will support one of our key account relationships, through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance, so not just anyone is qualified for this position.
Imagine yourself going to work with one thing on your mind: you will be supporting the client’s services team whose job is to support the fastest growing companies to scale their domestic and international operations. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will work directly with our management team to hire and train key players.
As a Senior Client Services Manager, you will:
- Collaborate with our global operations and support teams, and your client’s executive and operational teams to ensure success.
- Monitor your team’s growth and in addition to client success, you will play a direct role in the operational growth of the business with strategic initiatives.
- You will impact and witness first hand the company’s annual revenue growth goals
- This opportunity requires proven industry expertise, strong operational knowledge, analytical and problem solving skills, and team-oriented attitude that TaskUs is built upon.
- Must be willing to travel locally and internationally
Do you have what it takes to become a Senior Client Services Manager?
Requirements:
- At least 2 years of experience in a management consulting, operations and/or account management role.
- Knowledgeable on how to use Google Apps, this includes Google Sheets, Google Slides, Google Documents, and more.
- Should be willing to travel domestically and internationally up to 30% of the time.
- International vendor management experience as well as experience in managing customer care and/or back office operations is good to have but not required.
About TaskUs
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India.
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.
TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.
“Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.”
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